Welcome to The CX Tea Show, where your hosts Dennis Wakabayashi and Rob Dwyer spill the tea on what it takes to create exceptional customer experiences.
In this engaging podcast series, they explore the intricate world of CX, providing insight into its core components, sharing fascinating stories, and dissecting real-world examples.
Dennis and Rob dive into the three Rs of customer experience - reputation, reach, and relationship - discussing how these elements intertwine to form unforgettable interactions between businesses and their customers.
Listen in as they interview industry experts, dissect case studies, and provide practical tips for businesses seeking to elevate their CX game.