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İçerik Transforming Experiences in Customer Success and Kristen Hayer tarafından sağlanmıştır. Bölümler, grafikler ve podcast açıklamaları dahil tüm podcast içeriği doğrudan Transforming Experiences in Customer Success and Kristen Hayer veya podcast platform ortağı tarafından yüklenir ve sağlanır. Birinin telif hakkıyla korunan çalışmanızı izniniz olmadan kullandığını düşünüyorsanız burada https://tr.player.fm/legal özetlenen süreci takip edebilirsiniz.
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Strikedeck Radio: Customer Success Live
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Manage series 1313386
İçerik Transforming Experiences in Customer Success and Kristen Hayer tarafından sağlanmıştır. Bölümler, grafikler ve podcast açıklamaları dahil tüm podcast içeriği doğrudan Transforming Experiences in Customer Success and Kristen Hayer veya podcast platform ortağı tarafından yüklenir ve sağlanır. Birinin telif hakkıyla korunan çalışmanızı izniniz olmadan kullandığını düşünüyorsanız burada https://tr.player.fm/legal özetlenen süreci takip edebilirsiniz.
Formerly known as Strikedeck Radio
…
continue reading
112 bölüm
Tümünü oynan(ma)dı işaretle ...
Manage series 1313386
İçerik Transforming Experiences in Customer Success and Kristen Hayer tarafından sağlanmıştır. Bölümler, grafikler ve podcast açıklamaları dahil tüm podcast içeriği doğrudan Transforming Experiences in Customer Success and Kristen Hayer veya podcast platform ortağı tarafından yüklenir ve sağlanır. Birinin telif hakkıyla korunan çalışmanızı izniniz olmadan kullandığını düşünüyorsanız burada https://tr.player.fm/legal özetlenen süreci takip edebilirsiniz.
Formerly known as Strikedeck Radio
…
continue reading
112 bölüm
All episodes
×1 Episode 109, Sandra Cashe, Setting Up for a CS Platform 25:18
25:18
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25:18Join Kristen Hayer in conversation with Sandra Cashe, Chief Customer Officer at Veriforce. Sandra has been getting set up with a new CS platform and talks about her approach to preparing for new customer success technology in this episode.
1 Ep 108, Jennie Li, Planning for Digital Customer Success 36:29
36:29
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36:29Join Kristen Hayer in conversation with Jennie Li, Senior Manager of Digital Experience for Definitive Healthcare. Jennie has been working for the past year to build a team of CX professionals and develop the first iteration of their digital customer experience. She’s on the podcast today to talk about her approach.…
1 Ep 107, Tao Stadler, Scoring Utilization 30:40
30:40
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30:40Join Kristen Hayer and Tao Stadler as they talk about Scoring Utilization in Customer Success. Tao has developed a report that essentially gives specific aspects of product utilization a score. They call this report the FUGA report. Tao will share more about why he developed this report, how he approached the project, and the results his team has been able to achieve.…
1 Ep 106, Irene Lefton, Customer Success from the Customer's Perspective 33:05
33:05
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33:05Join Kristen Hayer in conversation with Irene Lefton, Customer Success Advocate and Author as they talk about what customers want from customer success teams, what works, what doesn’t work, and how to best position your CS team for a successful partnership.
1 Ep 105, Bob London, How to Tear Down the Wall Between Customers and Vendors 50:41
50:41
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50:41Join Kristen Hayer in conversation with Bob London, Founder and CEO at Chief Listening Officers as we discuss ways to tear down the wall between customers and vendors by spurring thought-provoking conversations. Webinar Registration Link Here: https://bit.ly/3tBHhyl The Success League Leadership Program: https://www.thesuccessleague.io/customer-success-leadership…
1 Ep 104, Chad Horenfeldt, Motivational Interviewing in Customer Success 26:35
26:35
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26:35Join Kristen Hayer in conversation with Chad Horenfeldt, Director, Customer Success for Kustomer. He has recently adopted a change management tool called Motivational Interviewing. We’ll be talking about this approach, how Chad is using it on his team, and the results he is seeing.
1 Ep 103, Bill Cushard, The Business Model of Customer Success 36:17
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36:17Join Kristen Hayer in conversation with Bill Cushard, General Manager at ServiceRocket as they discuss the business model of Customer Success.
1 Ep 102, Gary Rubinstein, Account Planning 35:11
35:11
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35:11Join Kristen Hayer in conversation with Gary Rubinstein, Director of Customer Success in APAC at WalkMe as they discuss how he has created an account planning approach for his team that is simple but incredibly successful.
1 Ep 101, Emily Garza, Building Cross-Functional Relationships 33:52
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33:52Join Kristen Hayer in conversation with Emily Garza, AVP, Customer Success at Fastly as they talk about about how customer success leaders can build cross-functional relationships with other teams inside their companies.
1 Ep 100, Shreesha Ramdas and Sanjay Poonen, Executive Alignment to Achieve Customer Centricity 56:32
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56:32It’s been an amazing journey and we want to celebrate with you. Join us at the 100th episode special with Sanjay Poonen, COO, VMWare in conversation with Shreesha Ramdas, SVP & GM, Medallia Strikedeck, and our host, Kristen Hayer, Founder & CEO, The Success League as they talk about how to achieving customer-centricity through executive alignment.…
Join us at a live event with Sanjay Poonen, COO, VMWare in conversation with Shreesha Ramdas, SVP & GM, Medallia Strikedeck and our host, Kristen Hayer, Founder & CEO, The Success League as they talk about achieving customer-centricity through executive alignment. Register here: https://medallia.zoom.us/webinar/register/3316222268642/WN_CbgFxh1nSfm9RuGmCJ2YVA…
It’s been an amazing journey and we’d have the pleasure and privilege of hosting some of the most renowned Customer Success leaders in the industry! We want to thank you for the support and appreciation all these years and want to celebrate with you! Join us at the 100th episode live event happening in June, with a surprise guest lineup and exciting giveaways! Stay tuned..…
1 Ep 99, Book: The 7 Pillars of Customer Success, Wayne McCulloch 51:25
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51:25Join Kristen Hayer in conversation with Wayne McCulloch, Global Head of Customer Success (SaaS) at Google Cloud as we talk about his new book, The 7 Pillars of Customer Success. I’m excited for all of you to hear more about it along with Wayne’s tips for building a success program.
1 Ep 98, Donna Weber, Onboarding Matters 35:07
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35:07Join Kristen Hayer in conversation with Donna Weber, President and Customer Onboarding Leader at Springboard Solutions as we talk about her book, "Onboarding Matters" and share some of her approaches. Check out these links: New Book: https://www.donnaweber.com/book Onboarding ≠ Implementation: https://www.donnaweber.com/post/onboarding-implementation The Neuroscience of Customer Onboarding: https://www.donnaweber.com/post/the-neuroscience-of-customer-onboarding Don’t Let New Customers Fall Through the Cracks: Four Ways to Nail the Handoff: https://www.donnaweber.com/post/don-t-let-new-customers-fall-through-the-cracks-four-ways-to-nail-the-handoff…
1 Ep 97, Sherrod Patching, TAMs vs CSMs 22:41
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22:41Join Kristen Hayer in conversation with Sherrod Patching, Head of Global Technical Account Managers at GitLab Inc. talks about TAMs: what they are, why a company might choose to have TAMs instead of or in addition to CSMs, and how Gitlab has approached their choice of TAMs.
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