The goal of this podcast is to assemble the greatest minds of the dental profession and to pass on their most valuable and succinct lessons, in order to help you to achieve your full potential in practice and in life. Let's face it. Dentistry can be a frustrating and isolating profession... but you don't have to be an island anymore. It's possible to become more profitable, less stressed and more fulfilled in your career and it's our mission is to help you get there. For a whole host of free ...
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2247: Eliminate Wasted Time Pt. 1
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37:13In today’s Part 1 episode, we welcome the first-ever DSI Black Belt Coach, Dr. Aaron Nicholas, who delivers an eye-opening and often humorous presentation titled “Too Efficient? Or Too Efficient.” Dr. Nicholas dives deep into the philosophy and practical application of efficiency in dentistry, exploring the fine line between streamlining and sacrif…
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2246: Evolution of Team Training Pt. 2
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36:46In today’s Part 2 episode, Dr. Ben Kacos explores the comprehensive evolution of onboarding, team training, and leadership development in a thriving dental practice. From setting clear 30/60/90-day goals to implementing tiered compensation models, Dr. Ben breaks down how transparency, coaching, and culture-building create empowered, self-motivated …
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2245: Evolution of Team Training Pt. 1
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34:01In today’s Part 1 episode, we dive into the evolution of effective team training in dental practices. From humble beginnings with a small, disorganized staff, Dr. Ben Kacos shares how he transformed chaos into a cohesive, high-performing team culture. He outlines foundational strategies including roundtable post-mortems, building a living team hand…
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2244: Why AI Will Never Replace the Human Touch in Dentistry
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46:39In today’s episode, Dr. Mark Costes sits down with returning guest Corey Pinnagar, CEO of the fast-growing dental service company Reach. Corey shares his journey from purchasing the company for just $1 at age 22 to scaling it into a team of over 200 employees, with accolades from Inc. 500 and the Salt Lake Tribune. The conversation explores the ess…
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2243: AI Applications in the Dental Office Pt. 2
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39:04In this episode, Dr. Bill Keith breaks down the exact AI tools he’s using to streamline everything from onboarding new patients to managing phone calls and analyzing data from Open Dental. He shows how tools like ChatGPT, Canva, and a custom voice assistant named Abby are changing the game in patient communication, scheduling, insurance verificatio…
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2242: AI Applications in the Dental Office Pt. 1
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36:25Dr. Bill Keith opens the doctor’s session by pulling back the curtain on how a 20-op, high-efficiency practice outside Kansas City is using AI to run tighter systems, make faster decisions, and actually reduce day-to-day chaos. With a background in accounting and finance. Dr. Keith breaks down complex concepts like SQL queries, Open Dental integrat…
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2241: Building a Drama-Free Dental Community
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46:35In today's episode, Dr. Mark Costes is joined by the GSD Queen herself, Ashlee Hirschfeld, for a jam-packed session on all things Dental Success Network. From navigating the transition from Facebook Workplace to WorkVivo, to tackling real DSN member questions about taking extended time off, managing front office distractions, investing in team cert…
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2240: The Core Principles of Office Efficiency
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31:58Dr. Monica Urda went from seven-day workweeks, 70% overhead, and burnout… to a streamlined, $5M practice built on systems, leadership, and relentless execution. In this powerful talk, she breaks down how she scaled from a cramped four-op space to a thriving 14-op facility—without adding providers too early or sacrificing her personal life. This is …
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2239: Inside the Grind and Gratitude of a Dental Mission Trip
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27:54In today’s episode, Dr. Mark Costes sits down with Steve Hollingsworth—media producer extraordinaire and the man behind the daily content for Dental Success and Smile Outreach International. Recorded from their makeshift studio in Roatan, Honduras, this episode captures the raw, real, and deeply meaningful moments from their latest dental mission t…
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2238: What Happens When Founders Step Away
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35:54In this mastermind recap, Dr. Mark Costes and the Black Belt Coaches share hard-earned truths on leadership, systemization, and the non-negotiables that build a resilient team and a real business. From honoring the people who built their practices into machines to the cost of avoiding tough conversations, this session pulls no punches. Whether you'…
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2237: What Meaning Looks Like Outside the Dental Chair
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33:57Live from Roatán, Honduras, Dr. Mark Costas shares a raw behind-the-scenes look at mission dentistry in some of the toughest conditions imaginable—no suction, limited tools, storage containers turned operatories. This isn't about comfort. It's about impact. With Smile Outreach International, Mark and his team are building sustainable clinics across…
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2236: From Assistant to President and Earning Every Step
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31:37At Kay Lange’s wedding, Mark delivers a powerful tribute to the woman who rose from personal assistant to President of Dental Success Companies. From climbing Kilimanjaro to leading a 9-figure organization, Kay’s journey is a masterclass in grit, leadership, and savage determination. Small in stature—massive in impact. EPISODE RESOURCES https://www…
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2235: Prioritization, Leverage, and Simplicity Pt. 2
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42:08In this episode, Dr. Mark Costes leads a high-impact session during the DSI Mastermind Quarterly Meeting, breaking down what it takes to operate at a high level when life gets chaotic. He unpacks the mindset shifts, systems, and self-discipline that fuel consistent progress—without relying on rigid routines. From "No Whining Wednesdays" to maximizi…
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2234: Prioritization, Leverage, and Simplicity Pt. 1
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40:57In this episode, Dr. Mark Costes leads a high-impact session during the DSI Mastermind Quarterly Meeting, diving into the core themes of prioritization, leverage, and simplicity. After traveling through 20 cities and 5 countries—including multiple third-world regions—Mark shares hard-earned insights on leadership, fulfillment, and staying productiv…
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2233: Financial Freedom, DSOs, & the Future of Dental Wealth Pt. 2
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38:22On today's Part 2 episode of Dr. Mark Costes’ interview with Matt Mulcock, CFP, managing partner at Dentist Advisors, they break down the evolving financial landscape for dentists. They discuss the rise of private equity and DSOs, how practice valuations have shifted from collections-based to EBITDA multiples, and the critical decision-making proce…
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2232: Financial Freedom, DSOs, & the Future of Dental Wealth Pt. 1
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34:36On today's Part 1 episode, Dr. Mark Costes welcomes Matt Mulcock, CFP, managing partner at Dentist Advisors and co-host of The Dentist Money Show. Fresh off a trip to Nicaragua together, they dive into Matt’s journey from the fitness industry to becoming a trusted financial advisor for dentists. Matt shares the importance of working within a niche,…
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2231: How Small Cues Shape Patient Experiences in Dentistry Pt. 2
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37:36On today’s episode, Dr. Mark Costes breaks down the psychology behind patient communication, case acceptance, and building trust through ethical persuasion. He emphasizes the importance of empathy—especially when patients share negative past experiences—and explains why you should never throw a colleague under the bus. Instead, focus on making the …
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2230: How Small Cues Shape Patient Experiences in Dentistry Pt. 1
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31:15On today's episode, we dive into the power of nonverbal cues, emotional intelligence, and the science behind human connection. Dr. Mark Costes starts with an engaging exercise on facial expressions—teaching us how a genuine smile builds trust while a fake one sends negative signals. He then unpacks the impact of energy and attitude in both personal…
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2229: How to Build and Sell a Dental Practice the Right Way
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56:50On today's episode, Dr. Mark Costes sits down with dental attorney Matthew Odgers, founder of Odgers Law Group, to break down the legal essentials every dentist needs to know. Whether you're buying, selling, or entering a partnership, Matthew shares expert insights on avoiding costly mistakes, negotiating lease agreements, and structuring airtight …
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2228: Why Doing Less Can Make You More in Real Estate Pt. 2
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35:40On Part 2 of Dr. Mark Costes’ interview with real estate investor and entrepreneur Paul Moore, they dive deeper into the philosophy of "boring investing." Paul breaks down the difference between speculative investing and steady, recession-resistant strategies, explaining why patient, long-term investors tend to come out ahead. He shares insights on…
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2227: Why Doing Less Can Make You More in Real Estate Pt. 1
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29:56On today's Part 1 episode, Dr. Mark Costes welcomes back real estate investor and entrepreneur Paul Moore. Paul shares his journey from being an entrepreneurial risk-taker to embracing the "boring investor" philosophy, a strategy focused on steady, recession-resistant real estate investments. He discusses the pitfalls of hands-on real estate invest…
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2226: How Top Dentists Grow Their Practices While Working Less
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39:15On today’s episode, Dr. Mark Costes shares the core drivers of a world-class dental organization and why mindset, leadership, and systemization are the keys to long-term success. He reflects on the toxic scarcity mindset in dentistry, the importance of surrounding yourself with the right people, and why personal accountability is a non-negotiable t…
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2225: Building a Stronger Team Through Adversity Pt. 2
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28:40On today's episode, Dr. Mark Costes continues his conversation with Dr. Paul Etchison, host of the Dental Practice Heroes Podcast and owner of a thriving group practice. They dive into the unavoidable drama of running a dental office, the psychology behind why people create conflict, and how leadership plays a crucial role in managing team dynamics…
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2224: Building a Stronger Team Through Adversity Pt. 1
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35:11On today’s Part 1 episode, Dr. Mark Costes is joined by longtime friend and fellow podcaster, Dr. Paul Etchison. As the host of the Dental Practice Heroes podcast and author of two books on dental practice management, Paul shares his journey of building a large group practice in the Chicago suburbs. The conversation kicks off with stories about agi…
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2223: Mastering Overhead and Profitability in Private Practice
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32:43On today’s episode, Dr. Mark Costes shares his personal journey from overworked and underprepared to building a highly systemized and profitable dental practice. He reflects on his early struggles, including the financial and operational challenges that forced him back to work just days after major surgeries. Mark also introduces the Elite Practice…
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