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Es el espacio para escuchar sobre la investigación en el Diseño, hablando con gente de la industria y conocer cómo aprendemos, qué consultamos, con quiénes nos juntamos para aprender más, a qué nos enfrentamos y cómo solucionamos nuestras trabas en esta profesión.
 
A bi-weekly podcast about products and design from a unique perspective! Your hosts are Chris Liu and Jonathan Shariat. Each episode, we discuss important design principles and connect it to our own experience working in the field. As designers passionate about our field, we hope it will be interesting and informative, along with entertaining! So join us here for every show!
 
The Product Experience features conversations with the product people of the world, focusing on real insights of how to improve your product practice. Part of the Mind the Product network, hosts Lily Smith (ProductTank organiser and Product Consultant) & Randy Silver (Head of Product and product management trainer) “go deep” with the best speakers from ProductTank meetups all over the globe, Mind the Product conferences, and the wider product community.
 
UX Like Us is a podcast for the User Experience community. Designers, researchers, analysts, strategists - even product managers and front-end developers - will feel right at home as we discuss the techniques, tools, and toys that help us bring great products to life.
 
The Nielsen Norman Group (NNg) UX Podcast is a monthly show on user experience research, design, strategy, and professions, hosted by Senior User Experience Specialist Therese Fessenden. Join us every first Friday as she interviews industry experts on common questions, pressing UX topics, and the impact of having a truly great user experience. For free UX resources, references, and information on UX Certification opportunities, go to: www.nngroup.com
 
Machine minds is a podcast exploring how technology is reshaping our relationships with our bodies, minds and each other. We’ll be drawing on new research from human computer interaction, sociology, psychology, economics, and law. The series will tackle topics including stereotypes and search engines, chatbots and childhood, and antagonistic algorithms. We’ll be interviewing researchers, activists and people whose day-to-day lives are being changed by technology in dramatic and subtle ways. ...
 
Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.
 
Living with spinal cord injury presents a multitude of challenges - from maintaining health to achieving maximal independence. Addressing these challenges entails collaborative research, educational outreach, and training of professionals in research and care. Our ultimate goal is to develop ways to fully restore individuals with spinal cord injury to their pre-injury levels of function, activity, and quality of life.
 
Welcome to the NLP highlights podcast, where we invite researchers to talk about their work in various areas in natural language processing. The hosts are the members of the AllenNLP team at Allen Institute for AI. All views expressed belong to the hosts and guests and do not represent their employers.
 
The Rocky Mountain Internet Users Group (RMIUG) is a Boulder, Colorado based technology group that explores all facets of the Internet including Social Media, Marketing, and Mobile Computing. Founded in 1994, RMIUG boasts over 13,000 members in the Rocky Mountain region. This podcast is a recording of the bi-monthly meetings held at the National Center for Atmospheric Research in South Boulder. Each meeting a speaker is brought to present a specific topic. The result is a lively and topical ...
 
UX Research is an emerging field of increasing interest in tech and business. Join UX Researcher Emily as she discusses all things UX Research from tools and resources, to job postings and funny stories from the field. Melanie will interview UX Research professionals during her ‘Personas’ series to glean insights into where this growing field is headed and introduce members from our UXRTO community. This podcast will give you tons of opportunities to learn while being a part of a great commu ...
 
Welcome the first episode of Elektrosex On Air, I will be doing one mix every month, including my favourite songs from the month, recent songs I have been playing at my shows, mashups, Original /Remixes ETC. Booking: robertwrlucas@hotmail.com Facebook: facebook.com/ESXOfficial SoundCloud: http://soundcloud.com/elektrosex Youtube: www.youtube.com/user/ElektrosexOf…ial?feature=guide Twitter: twitter.com/Elektrosex_ Track List: 1. Saturn (Jay Cosmic Remix) - Kill The Noise (with Brillz & Minxx) ...
 
Kyle first used Bitcoin in 2011. By early 2014, researching and writing about Bitcoin had become his full-time occupation. Currently, he contributes regularly to Forbes and CoinJournal. His work has also appeared in Business Insider, VICE Motherboard, Nasdaq, and many other media outlets. Additionally, he provides a daily Bitcoin news recap via a newsletter and YouTube show (audio only version available via SoundCloud), which can be found at kyletorpey.com. Disclosure: Kyle holds some bitcoi ...
 
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show series
 
When we sat down with Roll20.net Product Director Kenton Hanson for this week's podcast, we were hoping to hear tales of how he and his product team (or band of adventurers!) went on quests to conduct user research. We wanted to hear about dodging orcs and dragons (stakeholders) while collecting treasure (insights). Instead, we learned that it's on…
 
Forrester’s customer experience (CX) research team, and it’s user experience (UX subteam), covers a variety of topics. In this episode we’re joined by VP, Research Director Ian Jacobs to discuss his expertise in customer service and chatbots, and his UX subteam’s existing and upcoming coverage of a variety of topics, from design for work to inclusi…
 
The use of chatbots continues to proliferate as companies double down on digital, but many deliver poor user experiences. In this episode, we’re joined by VP, Principal Analyst David Truog to discuss his research on conversational AI (voice and text chatbots) and how designing successful experiences based on such technologies requires deep attentio…
 
We've all had the experience of presenting to the leadership team - but what do they say about you when you leave the room? What's it like to work at that level? And how do you get promoted to the C-suite? We talked with experienced product & boardroom vet Tanya Cordrey about all of this - and much more - for this week's podcast. Featured Links: Fo…
 
At BlueTech, innovation in the water sector is our favourite subject to discuss. Did you know that just under 10% of water technology innovations have a successful application and even then the impact is often disappointing. If you are wondering why this is the case than this is certainly the podcast episode for you! Towards the end of last year Pa…
 
From CEOs to entry-level employees, people rely on digital tools at work — tools that are mostly inadequate or even terrible in terms of user experience (UX). These enterprise UX problems cause their companies to waste time, undermine vital transformations, underserve customers, and risk dangerous mistakes. In this episode, we’re joined by Principa…
 
Modern business was tough enough, and then the pandemic ushered us into the future of work today, quickly reforming how, why, and where work happens. This forced employees to be more collaborative, more innovative, and more adaptive than ever before — testing their individual resources. Employee well-being — the total health and wellness of your wo…
 
We all want more customers - but being able to understand who your best customer segments are, prioritise for them, and then land more of them? That's a game-changer. We talked with Tamara Grominsky (Unbounce's VP of Strategy) about some easy-to-implement techniques that will help you do just that. Featured Links: Follow Tamara on LinkedIn and Twit…
 
There's nothing more useless to a Product team than a big backlog. Bringing backlogs to life - making them usable, relevant, and getting value from them - is something that transforms ordinary teams into extraordinary ones. To guide us on how to do that, we asked Jeff Patton - creator of User Story Mapping - to join us on the podcast. Featured Link…
 
What can NLP researchers learn from Human Computer Interaction (HCI) research? We chatted with Nanna Inie and Leon Derczynski to find out. We discussed HCI's research processes including methods of inquiry, the data annotation processes used in HCI, and how they are different from NLP, and the cognitive methods used in HCI for qualitative error ana…
 
Customer experience (CX) leaders who would like to become insights driven need to familiarize themselves with the different techniques that analysts and data scientists apply to data. In this episode we’re joined by VP, Principal Analyst Brandon Purcell to discuss Forrester’s periodic table of insights, which highlights 20 of the most common analyt…
 
There's no better training ground than working in Emergency Services for learning how to deal with stress, uncertainty, prioritisaton with imperfect information, and challenging stakeholders - all skills that are key to working in Product. Nathan Henry joins on the podcast this week to chat about how he levereges the skills he developed as a 911 Op…
 
Mauricio García, Lead UX en Banco Santander y colaborador de UXRMX, nos cuenta la importancia de la adaptación, diseño, impartición y ejecución de los Design Sprints; desde la idea previa a la ejecución, hasta la conjugación de los principales factores que pueden favorecer o entorpecer la metodología en un contexto latinoamericano. Nos menciona alg…
 
Choosing how to organize and operate a customer experience (CX) team depends on many factors, including the business’s maturity, goals, structure, and culture. In this episode we’re joined by Deborah Cornwell, Senior Vice President of Customer Experience at Assurant, to discuss how they’ve structured their CX team in a large, decentralized organiza…
 
As product people, it's important for us to love our products, our customers, and the problems we're trying to solve. (though not in that order!). A lot of the time, though, we're not really working on something truly important. That's not the case for Randeep Sidhu—he got a call to help rescue the UK's Covid-19 app, dropped everything, and dove in…
 
In this episode, we talk with Lisa Beinborn, an assistant professor at Vrije Universiteit Amsterdam, about how to use human cognitive signals to improve and analyze NLP models. We start by discussing different kinds of cognitive signals—eye-tracking, EEG, MEG, and fMRI—and challenges associated with using them. We then turn to Lisa’s recent work co…
 
The precise definition and composition of a customer experience (CX) strategy has proven elusive for many business leaders. Getting it right is essential, though, as the CX strategy plots how a business will execute on its CX vision, helping it achieve its business goals. In this episode we’re joined by Principal Analyst TJ Keitt to discuss CX stra…
 
Over the last 15 years, Merissa has gone from New York media to Australian finance to German fintechs - with a number of stops in between. She joins us on the podcast to talk about what she's learned along the way, including: from working in different cultures & industries, influencing executives, knowing if you want to be a people manager, and mor…
 
Companies that put the customer at the center of their leadership, strategy, and operations enjoy stronger revenue growth, more satisfied customers, and more engaged employees than their competitors. And customer-obsessed firms can better pivot in response to market shocks like the pandemic. In this episode we’re joined by VP, Principal Analyst Sha…
 
Show highlights:- An overview of Scott’s new book, How Design Makes the World- Remote work for design, UX and product teams- How to create a workplace for UX professionals to get their best work done- How to explain the value of design to executives and stakeholders- What to do when your product managers, executives and engineers “just don’t get” d…
 
What holds most Product people back? Hint: it's not ability. For this week's podcast, we talked with Martina Hodges-Schell and Teresa Leighty about how to make changes in your company's environment that actually work, for you, and your teams. Featured Links: Follow Martina on LinkedIn, Twitter & her Website|Follow Teresa on LinkedIn and Twitter | H…
 
High-functioning customer experience (CX) teams don’t treat CX as a standalone function, rather they determine what they can do themselves and what requires internal and external partnerships. In this episode we’re joined by Executive Partner and Senior Analyst Su Doyle to discuss collaboration and growth strategies for customer experience leaders,…
 
We are on our third attempt since the 1980s to provide universal access to water. SDG 6 – achieving clean water & sanitation for all by 2030, was not on track even before the pandemic. According to the UN, the rate of progress needs to quadruple if we are to get there by 2030. One of the fundamental challenges we face is that the UN’s sustainable d…
 
Understanding your company's business model is a key skill for all product people - but understanding how that affects your company's valuation is what takes things to the next level. What are you maximizing for - and how does your pricing model impact that? We talked with Giff Constable (ex-Chief Product Officer, Meetup) about all this - and much …
 
Building empathy with your customers is vital, particularly when your audience is part of the ‘silver tsunami’ of a rapidly growing ageing population. In this episode we’re joined by Archie Dey, Director of Consumer Experience and Insights at SCAN Health Plan to discuss how they listen to and empathize with their customers, from trainings to member…
 
We all know that solving your customer's problem - in a way that's feasible, viable and usable - is the key to a product's success. (Or one of them, anyway!) Inherent in that is clearly understanding your users, and their peoblems. We talked with Peter Yang (Product Lead @ Reddit) about understanding the needs and mindsets of creators, and how to b…
 
To know what good customer journeys look like — and to benchmark them — customer experience (CX) pros need to understand how to design for emotion. This requires gaining a more granular understanding of how emotions impact CX and discrete customer journeys, going beyond simply delight. In this episode we’re joined by VP, Principal Analyst Joana de …
 
Highlights from this episode:- The history and evolution of UX- How to present UX and design work- Empathy for stakeholders and customers/users- Using stakeholder expertise to improve your UX design and research- Being an orchestrator and not a hero UX proAurelius tarafından oluşturuldu
 
As the pandemic recedes, unprecedented numbers of employees seek new jobs that better suit the new reality of work-from-anywhere. And as the economy recovers, companies need to fill roles put on hold or eliminated during the COVID-19 crisis. The result is frenetic UX jobs market as pent-up demand for talent meets workers ready to find their next gi…
 
Want to make a veteran product person sad? Just ask them how they've used MVPs in the past. Once you get past the sobbing, you're likely to get stories of the myriad ways that a perfectly good experiment got turned into a v1 release. It doesn't have to be like that! Dan Olsen joins us on the podcast to teach Lily & Randy how to actually control the…
 
In this episode, we talk to Shunyu Yao about recent insights into how transformers can represent hierarchical structure in language. Bounded-depth hierarchical structure is thought to be a key feature of natural languages, motivating Shunyu and his coauthors to show that transformers can efficiently represent bounded-depth Dyck languages, which can…
 
One might think user research gets easier when there are more people available to do it; but managing research initiatives at scale can be a difficult task in itself. In this episode, Kara Pernice, Senior VP at NN/g shares her experience and insights about managing UX research operations. Kara Pernice's Articles and Videos (NN/g bio) NN/g courses a…
 
As issues of gender equality, racial justice, and discrimination across the diversity spectrum hit the headlines, organizations are struggling to respond to customers, employees, and other stakeholders. In this episode, we discuss with Principal Analyst, Katy Tynan, about how having a diverse workforce is both a competitive advantage and table stak…
 
You've optimised your product to solve a problem for your users. You've refined the sales funnel, built for scale, and made sure that accessability is baked in from the start. Great job! But what about ensuring that your customers can trust it? We talked with Nathan Kinch, an Entrepreneur & Digital Trust Expert, about the big picture - and how you …
 
C-level leaders know they are on the hook for an anywhere-work strategy beyond the pandemic. A striking 75% of CEOs surveyed expect their office spaces to shrink. But many aren’t sure what benefits they can expect from such a bold move nor do they know how to succeed. In this episode we’re joined by VP, Principal Analyst J.P. Gownder to discuss the…
 
You may have heard about Project Aristotle — an effort by Google that revealed Psychological Safety as the common element in their highest-performing teams. Understanding what that is — and how we can create a culture of safety in our teams — isn’t quite as easy. We spoke with Alla Weinberg, author of A Culture of Safety, about the elements of safe…
 
We discussed adversarial dataset construction and dynamic benchmarking in this episode with Douwe Kiela, a research scientist at Facebook AI Research who has been working on a dynamic benchmarking platform called Dynabench. Dynamic benchmarking tries to address the issue of many recent datasets getting solved with little progress being made towards…
 
Data ethics and diversity, equity, and inclusion (DEI) are increasingly critical issues for organizations. In research conducted for our Forrester Wave evaluation of customer database and engagement agencies, we uncovered an important mandate for CMOs: The convergence of these two practices is central to a brand’s customer engagement strategy. In t…
 
Show highlights:- How Mary got started on Tik Tok and began sharing UX knowledge there- Dark UX patterns, what they are and how to avoid them- Consent and interaction design to avoid building in dark design patterns- Examples from popular sites that use dark UX patternsAurelius tarafından oluşturuldu
 
We all know that discovery is important — but how it’s done is just as critical. Randy had the chance to collaborate with service design consultant Simon Wilson on a project recently, where mapping formed the basis for much of the discovery work. We invited Simon onto the podcast to talk about this approach. Featured [...] Read more » The post Usin…
 
Once a company is bought-in on design, how do design leads scale the design organization to continue to meet the company’s evolving needs? In this episode we’re joined by Lance Thornswood, Senior Vice President, Head of Design at US Bank, to discuss the scaling of their design practice, which has doubled in size each year for five years running. Fr…
 
Debbie Madden wants you to make better teams because she knows what she’s doing. The founder and CEO of NYC-based Stride Consulting, Debbie offers practical advice for hiring managers, anyone looking for a new job, or who wants to change the culture in their current organisation. And it’s not just that hiring for diversity is a lofty [...] Read mor…
 
We invited members of Masakhane, Tosin Adewumi and Perez Ogayo, to talk about their EMNLP Findings paper that discusses why typical research is limited for low-resourced NLP and how participatory research can help. As a result of participatory research, Masakhane has many, many success stories: first datasets and benchmarks in African languages, fi…
 
Advocating for UX work is hard. It's even harder when you're the only UX professional on your team. That said, there is still hope for one-person UX teams, and Garrett Goldfield shares his recommendations on how to make the most out of limited time and resources, and how to lead the charge in shifting corporate culture toward a more human-centered …
 
All firms can access the same tools for business success — capital, business process, and tech — making it hard to generate a sustainable market advantage. The pandemic reveals that adaptive companies update their use of these tools more effectively than others. But adaptivity depends on an underutilized fourth tool: a workforce motivated to apply …
 
Show Highlights:- What it means to be human centered in your professional and personal life- Hmnty Cntrd, their mission and the work Vivianne and her team are doing- How Vivianne went from being a grief counselor and doing trauma studies to becoming a UX researcher- What does it really mean to be empathetic- The role of diversity, equity and inclus…
 
Egyptian-born Abdelrahman (Abdo) Wahba co-founded popular Arabic audiobook site Iqraaly—but it wouldn’t have seen its current success unless Abdo had taken the time to analyse deeply what made customers stay loyal. To do that, he had to get to his “Aha moment”. Now based in Berlin as the Chief Product Officer for the Offerista Group, [...] Read mor…
 
BlueTech Forum 2020 Every industry contains a troop of pioneers – the catalysts, the moonshot thinkers – and doers, the ones we all end up following. It is no different when it comes to water. BlueTech Research call these companies ‘The Lighthouses’. This opening plenary at BlueTech Forum 2020 featured a cross-section of the world’s leading compani…
 
BlueTech Forum 2019 Nick works in the Insight and Analysis team of the Ellen Macarthur Foundation, a group of scientists, engineers and other technical specialists, that strive to provide evidence of the benefits of a circular economy as well as insights into the transition pathways. His roles at the Foundation include: managing the case study prog…
 
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