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Various specialists at Commerce Trust Company dive into the latest research, insights and market news in Conversations with Commerce Trust. From deconstructing the headlines to foundational investment insights, this podcast is designed to help you understand how it impacts you and your family’s personal and financial goals.This podcast is designed to provide investment information for Commerce Trust Company clients. It is intended to provide general information only and is reflective of the ...
 
Anthony Trucks is a former foster kid turned NFL athlete and serial entrepreneur. Anthony is a best selling author, international speaker, six figure consultant, business coach, and American Ninja Warrior to top it all off. He and his eclectic group of incredible guests share their insights on how to "Trust Your Hustle" and go from surviving to THRIV3ING in your fitness, business, or every day life. To find out more visit www.AnthonyTrucks.com
 
Oscar & Grammy-winning songwriter, and recovery advocate Paul Williams, and screenwriter and author Tracey Jackson, adapt ideas from their New York Times bestselling book "Gratitude And Trust: Six Affirmations That Will Change Your Life" in a weekly conversation with their celebrity friends that both educates and entertains. Oprah calls them cultural icons and spiritual leaders. You’ll call them honest, funny, probing and engaged. “Gratitude And Trust,” your weekly dose of inspiration and en ...
 
We all go through moments of doubt and uncertainty. But how do we stop them from holding us back? Trust expert Rachel Botsman speaks with incredible guests – from soldiers to poker players and psychologists to hostage negotiators – that will change the way you think about trust. Heart-warming – and at times heart-stopping – these conversations ask what happens when we confront our trust issues, face our fears and open our minds to new possibilities. For an even deeper dive into the insights ...
 
The goal of Coffee N 5 is to help you let go of what’s holding you back and become the person you’re meant to be. How you market yourself or your business is one of the key factors of success. Crack a smile or laugh out loud when you listen but always learn something new. Capitalize on the experience of others and acquire strategic insights.In each episode, we will connect with personalities and influencers from different backgrounds and fields. All this will be tied together with our missio ...
 
Companies around the world are using the Net Promoter System to deliver the voice of the customer to employees inside their operations and increase loyalty and customer lifetime value. Loyal customers spend more, stay longer and tell their friends about a company’s products and customer experience. The Net Promoter System Podcast, hosted by Bain Partner Rob Markey, digs deep into the insights and stories of leading Net Promoter practitioners and customer experience experts to find out how co ...
 
What can a refugee tell an entrepreneur about starting over?While that refugee might never have stepped in a boardroom, they know all too well what it takes to walk away from something they love. Despite their vastly different backgrounds, the two people can relate over the humanity in their experiences.A podcast on leadership and entrepreneurship, each episode features an expert from the business world and a guest who has faced a similar challenge in a very different way. Listen to an FBI A ...
 
The public sector is often seen as slow-moving and behind the times. But around the world, governments are creating innovative responses to seemingly intractable challenges. Join us as we dive into the exciting new developments in the future of government, and speak with leaders from government agencies, think tanks, academia, and the rest of the world. Insight In Depth takes a deep dive into the forces that shape our lives with the people who are building the future today. Each miniseries g ...
 
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show series
 
In this episode, Katie and Chris discuss what makes truly compelling content marketing, from storytelling structures to research and development. How do you keep people engaged in your content? Tune in to find out! Watch the video here: Can’t see anything? Watch it on YouTube here. Listen to the audio here: Download the MP3 audio [...] Read More...…
 
Welcome to this ICAEW Insights podcast, where we analyse the latest news from the world of accountancy, business and finance. On the show we speak to Eleanor Fairford, the National Cyber Security Centre’s Deputy Director for Incident Management, about the rising tide of ransomware, and how chartered accountants can protect themselves and their busi…
 
Guests: Wesley Spindler, Sustainability Strategy Director & Global Circular Economy Lead, Accenture Stephen Jamieson, Global Head of Circular Economy Solutions, SAP Industries & Customer Advisory Important links: The Circular Economy Handbook: https://www.accenture.com/us-en/about/events/the-circular-economy-handbook OpenSAP course – Helping Busine…
 
Justin Oberman has been known by many names; The Sherlock of Strategy, The Barnum of Branding, The Copernicus of Copywriting, and The Aristotle (he prefers Asimov) of Advertising. We sit down with Justin to discuss modern advertising, how it's changed over the years, and what it takes to be a copywriter in the industry today. Justin gives us a look…
 
In this podcast, Gordon Sexton, an Industry designer at Genesys, explains the value that end-to-end journey orchestration brings companies, and how it’s fueled by rich data from Genesys and strategic partners like Adobe.Genesys Influencer Relations tarafından oluşturuldu
 
Amelia Sordell started her branding business, Klowt, by branding human beings and not just companies. In this podcast with Amelia, she discusses how she got her business up and running through skills and techniques for building confidence, accepting rejection, and focusing on personal branding. Amelia's human-centered marketing approach has generat…
 
Welcome to this ICAEW Insights ‘In Focus’ podcast. This is where we interrogate a specific but timely topic from the world of accountancy, business and finance. This time we examine the gender pension gap. We hear a lot about the gender pay gap – the difference between the average earnings of men and women, but the pensions gap has had little atten…
 
In this episode of In-Ear Insights, Katie and Chris discuss the alphabet soup of some common marketing metrics – CPM, CPC, CPA, ROAS, ROI, and CLV – what they mean, when they apply, and how to interpret them. How do you organize these metrics to tell a coherent story about the customer experience, and what [...] Read More...…
 
When it comes to leadership, and what it takes to lead successfully, everyone has an opinion. However, Jay Weiser has developed The Five Leadership Superpowers℠ as a proven framework for learning to lead! Jay discusses how he came up with these superpowers, how they apply to leadership, and how you can use them to become a better leader. Jay has re…
 
Heading into the Labor Day weekend, Chief Economist Scott Colbert takes a moment to review economic activity in August and highlights why we're still optimistic, despite a possible bumpy road in the near term, on our overall economic momentum going forward. https://info.commercetrustcompany.com/five-minutes-with-colbert-92…
 
In our latest podcast, available on the Thomson Reuters Institute Market Insights channel, we speak to Richmond Law Prof. Josh Kubicki who shares how the Richmond Legal Business Design Hub got its start, the challenges its creators faced, and the valuable lessons learned from the inaugural “Legal Design Challenge” this past spring semester. Also jo…
 
In this episode of In-Ear Insights, Katie and Chris discuss MarTech stack drift. What happens when your strategy changes, but your marketing technology doesn’t? What are the consequences, and how do you begin remediating it? Tune in to hear the 5-step strategy for realigning your MarTech with your overall strategy. Watch the video here: Can’t [...]…
 
In this podcast, Scott Nagel interviews Erica Deahl, Senior Manager of Solution Consulting at Genesys. She explains the power that the new Genesys DX solution set brings to companies, and how AI powered support enables them to meet their customers where they are, allowing agents to me more empathetic in their engagement, while improving productivit…
 
Making money in the public speaking industry can seem like an insurmountable goal. So, many factors are involved with finding the right topic, expertise, and audience. Ashley Kirkwood is an accomplished public speaker who has cracked the code to making money in this competitive industry. Ashley explains her ground-breaking framework and valuable le…
 
Welcome to this ICAEW Insights podcast, where we analyse the latest news from the world of accountancy, business and finance. On this show, we’ll speak to Liz Barclay, the government’s new Small Business Commissioner, on efforts to tackle the scourge of late payments. ICAEW Tax Faculty’s Lindsey Wicks outlines the implications of the government’s p…
 
Former tech executive Kara Goldin, author of the new book “Undaunted: Overcoming Doubts And Doubters,” shares the story behind Hint Water: How her quest to find an alternative to diet soda led to the creation of an entirely new type of beverage. Her story reveals how persistence and a singular focus on meeting core customer needs can result in outs…
 
In latest podcast on the Thomson Reuters Institute Market Insights channel, we dive into the new Thomson Reuters Institute report, The Impacts of the COVID-19 Pandemic on State & Local Courts Study 2021. In our podcast, we speak to Mary McQueen, President of the National Center for State Courts; and Mark Martin, Dean and Professor at Regent Univers…
 
In this episode, Katie and Chris discuss the different levels of complexity when it comes to AI and machine learning in marketing. What’s the difference between AI and data science, and when should you focus on one or the other? What cautionary tales should marketers understand before positioning a product as powered by AI? Tune [...] Read More...…
 
Earlier this week the stock market was up almost 20% on a year-to-date basis. It has been driven upwards primarily on the back of an expanding economy, explosion in corporate earnings, and even a very, very positive recent employment report. Since then, however, it's clear that some storm clouds are brewing and we could experience periodic braking …
 
Welcome to this ICAEW Insights ‘In Focus’ podcast. ICAEW’s Head of Corporate Finance, David Petrie, is joined by a panel of experts to discuss debt, equity and other funding options for small businesses in the light of government intervention as a consequence of the pandemic and the return to growth. Host: David Petrie, Head of Corporate Finance, I…
 
In this episode of In-Ear Insights, Katie and Chris walk through the new attribution modeling in Google Analytics 4. Watch as they explain the details, the different settings, which built-in model you should use most of the time, how to visualize your funnel, and explore some anomalies that might require you to use more than [...] Read More...…
 
In this podcast, Tim Keighley, Director of Pricing at Genesys, explains why providing customers control and flexibility is critical to the success of a pricing model, and how Genesys Choice is successfully simplifying pricing for customers.Genesys Influencer Relations tarafından oluşturuldu
 
In this episode of In-Ear Insights, Katie and Chris talk about biases when conducting market research. Whether you’re conducting surveys, 1:1 interviews, or focus groups, what you bring into your research can dramatically affect – and even invalidate – the outcome. Learn how to mitigate these problems and keep your research as free of tainted [...]…
 
The Royal Bank of Scotland (RBS), now part of NatWest Group, is older than some of the world’s countries. For much of that time, the very essence of the bank was to put its customers first. But in more recent history, the storied bank had lost sight of that mission, says Paul Smith, director of customer insights and marketing at NatWest Group. In t…
 
In this week’s In-Ear Insights, Katie and Chris answer a listener question: what are the most important skills or things to know when you become a new manager? What are some of the major obstacles that individual contributors face when finding themselves in a management role? Tune in to find out some of the mistakes [...] Read More...…
 
In this episode of In-Ear Insights, Katie and Chris tackle the loss of institutional knowledge and how we could prevent it. If you’ve ever been at a conference over the span of a few years, you’ve heard the same questions come up during Q&A over and over again. Why? Because companies aren’t doing a good [...] Read More...…
 
In this podcast, Scott Nagel interviews Genesys thought leaders, Claire Beatty and Ginger Conlon, about their timely new global study: The Connected Customer Experience, CX defines brand success for consumers today.Genesys Influencer Relations tarafından oluşturuldu
 
Now, in our latest podcast, available on the Thomson Reuters Institute Market Insights channel, Gina Jurva, attorney and manager of market insights and thought leadership content for corporate and government at the Thomson Reuters Institute, speaks with a co-author of the 2021 Cost of Compliance report, Susannah Hammond, Senior Regulatory Expert at…
 
Welcome to this ICAEW Insights podcast, where we analyse the latest news from the world of accountancy, business and finance. On this show, we’ll look at how the boundaries between accountants’ personal and business lives have blurred during the pandemic, resulting in a rising number of disciplinary cases involving social media. What are the profes…
 
In this week’s In-Ear Insights, Katie and Chris go on a bit of a rant. The folks over at Content Marketing World asked the intriguing question: “What’s your biggest pet peeve when it comes to content marketing?” If only they’d known what this would unlock. Tune in to find out what grinds our gears in [...] Read More...…
 
The strategy is not the only important thing when starting a business, the emotional triggers, and the hard work have the same value. Knowing yourself and how to manage your emotions is the key to knowing how to respond in critical situations. Micaela Passeri, Founder and CEO of Love Your Revolution, puts her business degree, experience, and many c…
 
In a new podcast, available on the Thomson Reuters Institute Market Insights channel, Natalie Runyon, director of enterprise content on talent and inclusion topics for the Thomson Reuters Institute, speaks with Brenda Carr, Chief Diversity & Inclusion Officer at the law firm Arnold & Porter, and Jennifer Chen, Director of the ACCF about what insigh…
 
The pandemic has pushed back gender parity across the UK FTSE 350 to 2036, with women holding just 22% of all executive committee roles. Just 15 of the top companies have female chief executives. While we’ve made some progress in recent years, what needs to change to reach true equality? ICAEW's Susanna Di Feliciantonio and Jane Berney discuss the …
 
In this podcast, David Farrell, Director of AI product management at Genesys, explains the value of Predictive Routing and how it utilizes AI to better understand customer intent and agent skillset allowing a more personalized customer experience - leading to improved business outcomes such as average handle time and transfer rate.…
 
In this week’s In-Ear Insights, Katie and Chris pause to take a look back at the first half of the year. What should you be thinking about at the midpoint of the calendar year, and how does that thinking inform your goals for the rest of the year? What do you do when you’re behind [...] Read More...Trust Insights tarafından oluşturuldu
 
There are different types of journalism: investigative, watchdog, online, broadcast, opinion, sports, entertainments, among others. Shannan Ferry, an Emmy-nominated anchor and reporter at NY1 News covers a little bit of everything, breaking news, anchoring and traffic reporting and she reveals some tips to achieve quality journalism. She has been r…
 
High profile frauds and corporate failures has put the spotlight on auditors. Regulators have questioned the quality of audits and the lack of competition in the audit market, leading to some of the more contentious elements of the BEIS whitepaper. What’s the right approach? Anna Draper, lead partner, BDO, Jayne Kerr, director audit strategy and pu…
 
Trust in business and other institutions, such as Parliament and the press, has been declining for decades. How do we reverse the tide? Do the measures in the BEIS whitepaper set out a path to build back trust? In the second part of our corporate governance discussion, panellists Mala Shah-Coulon, associate partner at EY; Tom Gosling, fellow at Lon…
 
The BEIS whitepaper proposes replacing the current regulator, the Financial Reporting Council, with a new, more powerful body, the Audit Reporting and Governance Authority – ARGA. ICAEW’s Iain Wright is joined by a mega-panel of experts to discuss this proposal: Mala Shah-Coulon, associate partner at EY; Tom Gosling, fellow at London Business Schoo…
 
In this week’s “Five Minutes With Scott Colbert” video, Scott gives a glimpse at how the voting members of the Federal Reserve Open Market Committee develop their policy positions on evolving economic activity and exercise their influence on monetary policy-setting matters. By focusing on the analysis of individual members in the course of the eigh…
 
It´s important to know how to present yourself to others, to create a story around your person. It's crucial to know what you're trying to achieve in every conversation, just to focus on the relevant information for each scenario, an elevator pitch is not the same as an interview. Olivia Christian, who has been working as a brand strategist for ove…
 
In our latest podcast, available on the Thomson Reuters Institute Market Insights channel, Gina Jurva, attorney and manager of market insights and thought leadership content for corporate and government at the Thomson Reuters Institute, spoke with Gemma Stainforth, a senior client manager at Thomson Reuters Acritas.…
 
The BEIS consultation on audit and corporate governance reform proposes sweeping changes that will have a profound impact on the way corporate Britain operates. Why is this necessary now? What will it mean in practical terms? And is the timing right? Cosette Reczek, a Chartered Governance Professional with over 30 years' experience and a member of …
 
In 2019, the UK was the first major government to commission a review into the economics of declining biodiversity. Here Philippa Kelly speaks with Thomas Viegas, economic advisor to the Review, about the implications for the finance sector.Mel tarafından oluşturuldu
 
ICAEW’s Philippa Kelly and Lindsey Wicks and PwC’s Mike Jervis join host Tom Herbert to discuss the potential moving of tax year end, Bounce Back Loan repayment options, business restructuring and cryptocurrency. Welcome to this new ICAEW Insights podcast, where we analyse the latest news from the world of accountancy, business and finance. On toda…
 
Planning an important event is not as easy as it seems. Logistics, theme, guests, food and beverage, transportation, among others, are some of the most important items that have to be considered to achieve a successful event. Jenny Chang, recognized as one of the country’s ‘Top 50 Event Planners’ by PartySlate, and ‘Top 10’ in Los Angeles by Junebu…
 
In this podcast, Cameron Smith, VP of WEM Product Management at Genesys, takes listeners through the highly effective process of Design Thinking and shares insights into how it, when implemented properly, can transform and improve the day to day life of agents and other contact center supervisors and managers.…
 
In our latest podcast, Natalie Runyon speaks with Loreal Jiles from the Institute of Management Accountants, and Brad Monterio from the California Society of CPAs, about their collaboration on groundbreaking research in the area of diversity, equity & inclusion (DEI) within the accounting profession.…
 
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