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Ambula is not a vendor, but a healthcare technology partner that will be with you along all the stages of your center. Consider our team an extension of yours. We believe that healthcare technology should be available to everyone that needs it. Ambula is primarily focused on serving ASCs across the nation. ASCs have been in the dark for too long with paper charting and out-dated tools in providing care. https://www.ambula.io
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TECHtonic: Trends in Technology and Services

Technology & Services Industry Association

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Join host Thomas Lah as he discusses shifts in the ever-changing technology industry with tech executives, researchers, and thought leaders who share their experience and provide their perspective and data on what companies should do to stay relevant, be profitable, and succeed.
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Conversations with founders, investors and thought leaders in the orbit of HBA's tech and media ecosystem and beyond. How are media and technology companies conceived, how do they scale, and how do they interact with the broader social, economic and political culture we live in today and that we will inhabit in the future. This is a show about innovation and its effects on our lives, hosted by HBA's managing partner and head of media and technology, Alan Baldachin. Hosted on Acast. See acast ...
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In this episode of TECHtonic, Thomas Lah chats with Justin Cawood about the complex journey of integrating AI into the operations of a large technology services provider. Together, they explore the evolution of Managed Services platforms, the initial business case for AI, and the transformative impact of AI on service delivery and customer value pr…
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In this episode, host Thomas Lah, TSIA’s Executive Director, engages in a pivotal conversation with Alexandra Zagury, Global Vice President at Cisco. Together, they explore the intricacies of partner strategies in the as-a-service era, as well as the transformative impact of artificial intelligence on technology business models. Key highlights incl…
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Join us in the latest episode of TECHtonic, where we dive into the world of customer success with Thomas Lah and Stephen Fulkerson, VP of Customer Success Research at TSIA. In this episode, we explore how customer success can become a more effective channel for ensuring customer satisfaction and organizational success. Thomas and Stephen analyze al…
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Jillian Alexander, Global Vice President of Learning Services at OpenText, guides Thomas Lah through the significant impact of a straightforward, manageable, and focused AI deployment strategy, which leads to strong ROI benefits that simply cannot be ignored. A few key topics that Thomas and Jillian discuss include: The core AI capabilities that Op…
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Join us in the latest episode of "TECHtonic" as we delve into the evolving world of technology support models with TSIA's Distinguished Vice President of Support and Field Services Research, Vele Galovski. In this conversation, Thomas and Vele offer a unique blend of insights and perspectives on the current and future state of technology support. T…
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Dive deep into the dynamic world of technology channel partners with TECHtonic's host, Thomas Lah, and Jay McBain, Chief Analyst of Channels, Partnerships & Ecosystems at Canalys. During this conversation, Thomas and Jay explore the evolving role of channel partners in technology business models, particularly in the context of 'as-a-service' offeri…
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Historically, Customer Success organizations have relied on inconsistent metrics, lacking a unified framework for assessing renewals and expansions. Simultaneously, the common practice of using NPS is dwindling, with fewer companies finding it effective in gauging customer value. With this, the critical question arises: What should CS orgs prioriti…
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In a recent discussion, TSIA's Thomas Lah and Sean Morton, SVP of Professional Services for Trellix, delve into the critical challenges facing enterprise technology today, including the relentless threats of ransomware, the scarcity of IT security professionals, and the overwhelming complexity of IT software tools. Sean breaks down these challenges…
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In this compelling episode of TECHtonic, Thomas Lah engages in an insightful discussion with Wall Street Journal-bestselling author, Dr. Tim Bottke, Deloitte Central Europe’s Chief Innovation Officer, about the intricacies of digital transformation in the business world. They discuss the significance of striking a delicate balance between technolog…
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With a wealth of practical expertise between them, TSIA's Thomas Lah and George Humphrey, Distinguished VP & Managing Director of Offering and Delivery Research, delve into the transformative impact of AI on technology business models. They focus on three pivotal dimensions: Data-Driven Decision-Making Efficiency and Cost Reduction Enhanced Custome…
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TSIA World ENVISION closed with J.B. Wood, President & CEO, and Thomas Lah, Executive Director and Executive VP at TSIA, discussing reflections and insights from our week together, and exploring the benefits of Silo Busting for Profits and Growth. From key takeaways and the most impactful breakout session presentations to the pulse from countless c…
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In this episode, host Thomas Lah interviews Rashellee Herrera, founder and president at CPA firm RNB Capital, who focuses on helping CEOs optimize the financial performance of their SaaS businesses. She provides an expert take on today’s SaaS environment, what SaaS companies can do to protect cash flow, and the common mistakes that many SaaS compan…
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Tech companies everywhere are being challenged to grow recurring service revenues and scale customer success to nurture these recurring revenues. Today, TECHtonic host, Thomas Lah, is joined by Grad Rosenbaum, VP of Global Customer Success at HP Inc., to discuss these challenges, which are central to our current Research Journey, Protecting and Gro…
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After years of focusing on growth at any cost, SaaS companies are now being forced to balance growth with improved profitability. Abbas Haider Ali, VP of customer success at GitHub and SaaS advisor and investor, believes that this pivot is creating a moment of truth for customer success organizations. Today, Ali talks to TSIA’s Thomas Lah about his…
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Today on TECHtonic, we dive into the role of customer success in a profitable software business model with Mike Flannagan, corporate vice president of global customer success at Microsoft. Mike and host Thomas Lah discuss what customer success entails today and how organizations can get it right, answering questions such as: How has customer succes…
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Today’s tech companies are struggling with the question of how to maintain corporate culture in a world where the workforce is rapidly evolving. But how do we define culture, and what are its effects? This week, we tackle the tricky topic of corporate culture with Culture Partners’ Chief Scientist of Workplace Culture, Jessica Kriegel, discussing s…
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Shally Stanley, SVP of Global Delivery at Salesforce, joins us on TECHtonic to discuss the future of the professional services function within technology providers. In this episode, we cover topics such as: How companies are breaking down silos between professional services, customer success, and support KPIs and future metrics for success in profe…
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Join us as we delve into the transformative future of employment AI era. We explore the shift from traditional degrees to skill-based hiring, the rise of online learning platforms, and the increasing importance of continuous learning. We'll discuss the limitations of formal education and how to overcome them, the evolving job roles due to technolog…
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Founding a successful SaaS company has never been easy, but as of 2022, it got much harder. Valuations took a hit, investment dollars became scarce, and for the first time ever, SaaS companies actually started laying off employees. In this episode of TECHtonic, Thomas is joined by Phil Alves, SaaS entrepreneur, CEO of DevSquad, and host of SaaS Ori…
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Managed services is one of the fastest-growing revenue streams in the technology industry, and can be a bridge to recurring revenues. Joined by Peter Lacoste, SVP of Managed Services at Dell, we shine a light on what it means to provide managed services in today's technology industry, and address the following questions: What is managed services an…
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Discover the game-changing potential of Artificial Intelligence (AI) in revolutionizing the evaluation of descriptive answers in education. Join us as we explore the challenges of manual evaluation, the staggering time it takes, and the errors it can introduce. Explore how AI can analyze and assess thousands of answers in minutes with unprecedented…
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Edwina Fitzmaurice, Chief Customer Success Officer at Ernst & Young, gives some insight into effective customer success at a services company. They discuss the human side of customer success, as well as: How AI is impacting the tech industry. How to monetize customer success. What to look for in customer success talent. How to create a better B2B c…
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Centric Commemorates presents a conversation about understanding and celebrating Juneteenth in this special edition of our Couch Convos: Biz and Tech Talks podcast. Monday, June 19, marks the celebration of Juneteenth, which became a federal holiday in 2021. The holiday now reflects an even more widespread recognition. Team members Maurice Faison, …
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🎧 Dive into the world of AI-powered document verification in the education counseling process with our latest podcast episode! Join host [Your Name] as we explore how DocuExprt.com is revolutionizing admissions with its advanced technology. 🔒 In this episode, you'll discover: 💡 The challenges of manual document verification during education counsel…
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About 15% of Fortune 5000 companies have a chief product officer (CPO), and we believe that percentage will only increase. We click into the role of CPO with Moe Tanabian, veteran of AWS and Microsoft, and current CPO at Cognite, discussing: The challenges of moving into a leadership role. How a CPO drives best practices. Differences between CPO an…
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Join us in this thought-provoking podcast episode as we delve into the realm of on-screen evaluation systems. 🎧✨ Discover how these innovative systems are transforming the way we analyze exams, enhance decision-making processes, and gain valuable insights. 📈🔍 🔬 Let's explore the limitations of traditional evaluation methods, from a lack of auditabi…
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Free Executive Briefing with Thomas Lah TSIA World ENVISION Thousands of sales, service, marketing, and training professionals are playing around with and imagining how AI can be used in their jobs and at their company. This episode is a panel discussion from TSIA World INTERACT 2023, which examines: The potentially constructive (and dangerous) use…
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🎙️✨ Join us on an exciting podcast episode as we delve into the groundbreaking concept of the Academic Bank of Credits (ABC): A New Pathway to Higher Education! 🎓💡 In this episode, we explore how the Academic Bank of Credits is revolutionizing the Indian education system, closely tied to the University Grants Commission (UGC) and the visionary Nati…
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Oliver Johnson, Chief Commercial Officer at SimCorp, joins Thomas to discuss the impact of XaaS transformation on the go-to-market capabilities of a company—specifically, how companies reduce the cost of growing revenue, utilize data in the sales process, and execute outcome-based sales. Questions answered include: What are the responsibilities of …
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🎙️ Don't miss our podcast episode: "Breaking Language Barriers: UGC's Push for Regional Language Education" 🌍 Discover the advantages of learning in regional languages, how the UGC promotes regional language education, and the way forward to boost regional language learning. Join us for an insightful discussion on breaking language barriers in educ…
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In this special 50th episode of TECHtonic, Thomas is joined by Nick Mehta, CEO of Gainsight, and Kellie Capote, Chief Customer Officer at Gainsight, to discuss the state of customer success in today’s economic environment. As the industry focuses on efficient growth, they talk about customer retention, digital experience, monetizing customer succes…
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Are you tired of spending countless hours poring over documents and verifying information manually? Say hello to the future of document verification with DocuExpert! In this episode, we explore how AI-driven verification is transforming the way we process documents and eliminating the potential for human error. With DocuExpert, you can trust that y…
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Are you looking to take your online course to the next level? In this episode, we'll be discussing 8 powerful strategies to improve your online course reputation. From building a community to leveraging social proof, you won't want to miss these insider tips and tricks to boost your credibility and attract more students.…
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Thomas is joined by Carlos Granda, SVP of Customer Success at RingCentral and seasoned customer success executive, with experience at Salesforce, Google Cloud, and SAP. Sharing customer success wisdom, they discuss building and scaling customer success—touching on hiring, renewal responsibilities, collaboration with sales, and leveraging AI.…
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🎙️ Are you curious about the future of education in India? 🇮🇳 👨‍🎓👩‍🎓 Imagine a digital university where you can study and earn a degree from the comfort of your own home. Sounds exciting, doesn't it? 👨‍💻👩‍💻 India is launching its first digital university in 2023, and this is a big step towards digital transformation in education. 📚🎓 Join us in this…
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Welcome to our latest episode of "Unleashing the Power of AI in Education: A Roadmap for Success." In this podcast, we dive deep into the future of AI in education and explore the latest tools and technologies that are revolutionizing the education landscape. With the advent of AI, educators and institutions can now simplify the task of question pa…
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Lisa Schreiber, Chief Customer Officer (CCO) at Blackline, joins Thomas to discuss the role of the CCO on XaaS: building a base of easy-to-renew customers. They also cover cross-functional collaboration, the role of partners, methods to improve adoption, and navigating current economic challenges.
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In this podcast episode, we explore 4 ways that teachers can use AI to boost student engagement. We discuss the benefits of chatbots for interactive learning, critical thinking exercises, promoting creativity and innovation, and engaging students in validating AI-generated information. Join us to discover how AI can revolutionize education!…
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Looking to hire the perfect candidate for your company? Look no further! In this exciting and informative podcast, we present to you 15 tried-and-tested assessment methods that can help you make the right choice for your team. Hiring the right person is critical to the success of any company, but with so many candidates to choose from, it can be a …
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Are you curious about the future of education and how artificial intelligence is playing a role in shaping it? Tune in to today's episode of our podcast where we dive into the exciting world of AI and education. We will share their insights on how the education sector is already incorporating AI into the classroom, and what the future may hold for …
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Are degrees becoming obsolete in the job market? Join us in this eye-opening episode as we dive into the Future of Hiring. As the job market evolves, so does the way companies approach recruitment. We'll be discussing why an increasing number of corporations are shifting towards skill-based hiring and putting less emphasis on academic records. Find…
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It’s obvious that the tech industry is in choppy waters. Thomas is joined by Michael Perera, General Manager of IBM Technology Lifecycle Services, to discuss optimizing service profitability and tactics for when revenues slow. They also touch on technology as a differentiator, support capabilities, AI, and resource management.…
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Welcome to today's episode of "The EdTech Revolution" where we explore the latest trends and tools in education technology. Today, we're diving into the top 10 EdTech platforms that successful educators are using to enhance the learning experience for their students. Are you tired of sifting through the countless EdTech options on the market? Look …
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Are you tired of spending hours creating question banks for your exams? Look no further! New AI tool is here to revolutionize the way you prepare for assessments. With the ability to automatically generate objective, descriptive, coding, and other types of questions, this tool can be used for any kind of exam condcuting. Say goodbye to the tedious …
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