Self-Pay Stream was developed to address the state of transformation that healthcare is experiencing in terms of financial responsibility. The increase in patient financial responsibility is turning patients into healthcare consumers and changing the way they pursue medical care. This podcast will focus on the new challenges being faced by healthcare organizations in this self-pay environment; from maintaining patient loyalty to optimizing recovery, we will bring together industry experts an ...
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Managing CARES Act Provisions and Beyond
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The CARES Act is the largest economic stimulus package in U.S. History, earmarking 175 million dollars for healthcare providers. Jeff, Lisa, and Hayden talk with Tony Andrade, Partner at the accounting firm Moss Adams, about how healthcare institutions can use these funds wisely and navigate the Paycheck Protection Program and Healthcare Enhancemen…
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Adapting Your Operation to the New Normal
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15:21
In a time of uncertainty, leadership is all the more important. Jeff, Lisa, and Hayden talk with Tammy Bickle, Director of Revenue Cycle at Oregon Health and Science University, about leadership during the Covid-19 chaos. The team learns how the OHSU workforce is adapting not only to the Covid-19 pandemic but also to managing the crisis from home.…
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Large Balance Denials, Part 2
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27:22
A denial, according to HealthInsurance.org, “is the refusal of an insurance company or carrier to honor a request by an individual, or his or her provider, to pay for healthcare services obtained from a healthcare professional." According to Becker’s & Conifer Health Solutions, “an estimated $262 billion of the $3 trillion in claims submitted by ho…
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Large Balance Denials, Part 1
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55:01
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55:01
A denial, according to HealthInsurance.org, “is the refusal of an insurance company or carrier to honor a request by an individual, or his or her provider, to pay for healthcare services obtained from a healthcare professional." According to Becker’s & Conifer Health Solutions, “an estimated $262 billion of the $3 trillion in claims submitted by ho…
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OK Boomer, What are You Going to do About Medicare?
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Professional tarafından oluşturuldu
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The Impact of Robocalls on Consumers
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24:27
Professional tarafından oluşturuldu
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Why Don't People Pay Their Bills?
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There’s an old adage in self-pay collections: there are three types of people; those who will pay their bills, will pay but need a nudge, and those who won’t pay. With specifics to medical bills, some individuals certainly can't afford to tackle those expenses, however, some people are able to pay but refuse to do so. In this episode, our hosts Jef…
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Nudges for Patient Financial Decision Making
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Do you ever let an important decision fall through the cracks? It seems like no amount of mental reminders can help you take the next step. In this episode, our hosts Jeff Johnson, Lisa Kirk, and Hayden Reece, who serves as an on-staff behavioral scientist at Professional Credit, discuss Behavioral Economist Richard Thayer's nudge theory and how pr…
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HFMA Special Edition: Innovation and Disruption
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This HFMA Special Edition includes our podcast hosts, Jeff Johnson and Lisa Kirk, discussing innovation and disruption with conference attendees, Kelly Smith of Oregon Health and Science University and Dhruv Sikka from WellNow Urgent Care, at the HFMA Annual Conference in Orlando, Florida from June 22nd to June 26th, 2019.…
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Patients and Digital Engagement
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In the premier episode of Self-Pay Stream, our hosts Jeff Johnson and Hayden Reece, join Professional Credit’s Lisa Kirk and Stephanie Rhoades, the Director of Revenue at Oregon Medical Group, to discuss the importance of using digital channels for financial engagement and the generational differences that may arise when transitioning to new forms …
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