Listen and learn from the lived experience of skilled critical access hospital quality improvement (QI) staff from across the country! These virtual QI mentors will come together periodically for quality time to share PIE—their performance improvement experience. They discuss key themes that help drive quality improvement in their rural hospitals. Listen to their lessons learned, strategies, tips, and ideas. Find valued supportive resources for each of their topics, along with their favorite ...
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Dr. Amar Shah, Chief Quality Officer at East London NHS Foundation Trust (ELFT), and Pedro Delgado, Vice President at the Institute for Healthcare Improvement (IHI), discuss the lessons learnt during ten years of Quality Improvement (QI) at ELFT, and talk to experts, thought leaders and frontline practitioners about what is next for QI in health and care. Watch the full series of ’10 Conversations for 10 Years’ at: https://www.youtube.com/playlist?list=PLiUDY5LyUd-pmLpzuTyiM0HziIKsI2nF3
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Ep10 Role of healthcare in improving health
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Hear Don Berwick’s reflections on the last 30 years of the healthcare improvement movement, and his predictions for the future of this field. Explore what healthcare organisations can do to improve the health of the population. Delve into the agents that create health and learn more about the deployment of healthcare improvement around the world th…
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Ep9 Future of Healthcare Improvement
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Explore the future of healthcare improvement with Dr Kedar Mate, CEO and President of the Institute for Healthcare Improvement. Reflect on the evolution in the way we have practised improvement over the past 100 years, from Codman’s ‘Minimum Standard’, through the co-evolution of evidence-based medicine and iterative cycles of change, to an era of …
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Ep8 The future of improvement science
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Explore how we see Quality Improvement as a science developing in future. Join a discussion hosted by Dr Amar Shah, Chief Quality Officer at East London NHS Foundation Trust (ELFT), and Pedro Delgado, Vice President at the Institute for Healthcare Improvement (IHI), featuring Pierre Barker, Chief Scientific Officer at the IHI, and Peter Margolis, C…
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Ep7 Improving across a whole system
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Discover how we can take Quality Improvement outside of healthcare, and support partner organisations to adopt an improvement approach. Join a discussion featuring Dr Amar Shah, Chief Quality Officer at ELFT, and Professor Jason Leitch, National Clinical Director in the Scottish Government, as they explore the topic of improving across a whole syst…
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Ep6 Improvement Capability and Capacity
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Discover how improvement capacity and capability can support an organisation’s journey to embed quality improvement. Consider the distinction between capacity and capability, and the significance of this when developing an improvement strategy. Delve into the concept of ‘dosing’ the science of improvement differentially based on the needs of people…
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Ep5 Environments where people can thrive
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Explore how healthcare organisations can best support their staff by creating environments where people can thrive at work. Join a conversation co-hosted by Dr Amar Shah, Chief Quality Officer at ELFT, and Pedro Delgado from the Institute of Healthcare Improvement (IHI), with their guest Steve Swensen, a senior fellow at the IHI and Emeritus Profes…
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Ep4 Leadership for Improvement
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What are the key challenges for leaders in health and care today, and how can improvement be helpful in tackling these? Discover how high impact leadership behaviours can support system-wide improvement. Explore the behaviours healthcare leaders need to demonstrate to lead in today’s world, as we delve into what is required to lead in a way that cu…
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Explore the role of the board in leading improvement. Consider how to help a board see the relevance and need for quality improvement and delve into the transition that a board needs to make as it evolves to adopt an improvement approach. Examine what has enabled the ELFT board to retain an improvement mindset and approach over so many years. With …
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Ep2 Role of executive leadership in adopting improvement
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Discover how adopting Quality Improvement impacts on the day-to-day behaviours and work practices of an executive and delve into the leadership behaviours that support improvement. Join a discussion featuring Dr Amar Shah, Chief Quality Officer at ELFT, Pedro Delgado, Vice President at the Institute for Healthcare Improvement, Kevin Cleary, formerl…
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Ep1 Infrastructure for Improvement
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Discover how the infrastructure for Quality Improvement at East London NHS Foundation Trust (ELFT) has evolved, and what enables and supports teams and individuals to apply improvement in their daily work. Explore the concept of infrastructure for improvement, as it relates to people, skills and resources. How can we motivate people to engage in im…
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QI Mentor Conversation: Improving Swing Bed Quality
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In this session of Quality Time: Sharing PIE, mentors Kathe Bryant from Covington County Hospital in Collins, Mississippi, and Cara Cruz from Carson Valley Medical Center (CVMC) in Gardnerville, Nevada, share the proactive approaches they took to improve their swing bed programs.
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QI Mentor Conversation: Preventing Readmissions
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In this session of Quality Time: Sharing PIE, mentors Tammy Sudtelgte from Floyd Valley Healthcare in Le Mars, Iowa, Stacey Karvoski from Wallowa Memorial Hospital in Enterprise, Oregon, and Linda Webb from Pulaski Memorial Hospital in Winamac, Indiana share their varied approaches their teams have used to reduce avoidable hospital readmissions.…
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QI Mentor Conversation: Fall Prevention Strategies
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In this session of Quality Time: Sharing PIE, QI Mentors Gloria Barth from Harrison County Hospital, Corydon, Indiana and Jen Monzo, from McKenzie Health System, Sandusky, Michigan, share how they implemented successful fall prevention strategies at their critical access hospitals.
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QI Mentor Conversation: Patient and Family Engagement
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In this session of Quality Time: Sharing PIE, Mentors Karen Hooker from Melissa Memorial Hospital in Holyoke, Colorado, and Brenda Stevenson from Titusville Area Hospital in Titusville, Pennsylvania, share some of the ways that staff at their facilities routinely engage patients and families in the care process.…
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QI Mentor Conversation: Making Quality Improvement Fun
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In this session of Quality Time: Sharing PIE, Mentors Mariah Hesse, BSN, RN, CENP, from Sparrow Clinton Hospital, St. Johns, Michigan, and Brenda Stevenson, RN, from Titusville Area Hospital, Titusville, Pennsylvania, share how they work to make quality improvement (QI) fun and engaging for the staff at their hospitals, including creative ways they…
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QI Mentor Conversation: Using “Small Data” to Drive Big Improvements
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In this session of Sharing PIE, Ben Power, MS, CPHQ, from Barrett Hospital & HealthCare in Dillon, Montana, and ArvaDell Sharp, RN, from Pembina County Memorial Hospital in Cavalier, North Dakota, talk about data and how they approach using different sources of data in their small critical access hospitals.…
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QI Mentor Conversation: How Board and Leadership Drive Quality Outcomes
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In this second leadership-focused session of Sharing PIE, executive, board, and clinical representatives from Sparrow Clinton Hospital in St. Johns, Michigan, share examples of how their board and senior leaders are engaged in helping drive quality outcomes.
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QI Mentor Conversation: Involving Board and Leadership to Drive Quality Outcomes
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In this episode, quality, clinical, and board representatives from Horizon Health’s Paris Community Hospital in Paris, Illinois, discuss how successful board and leadership engagement drives quality outcomes.
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QI Mentor Conversation: Engaging the Whole Team
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In this episode, QI Mentors Cindy Gilman from Carroll County Memorial Hospital in Carrollton Missouri, and Christy Mintah from Avera Holy Family Hospital in Estherville, Iowa discuss how to engage the whole hospital team in quality improvement.
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QI Mentor Conversation: The Impact of COVID-19 on Quality Improvement
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In this episode, Mariah Hesse from, Sparrow Clinton Hospital in St. Johns, Michigan, and Ben Power from Barrett Hospital & HealthCare in Dillon, Montana, discuss the impact COVID-19 had on their hospitals with regards to quality improvement (QI), and how they adapted their QI work accordingly.
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QI Mentor Conversation: Becoming a Quality Improvement Leader
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In this session of Quality Time: Sharing PIE, Cindy Gilman from Carrol County Memorial Hospital in Carrolton Missouri, and Karen Hooker from Kit Carson County Health Service District in Burlington Colorado, healthcare professionals from very different backgrounds, talk about how they became quality leaders.…
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