Jack sits down with litigator Galen Hair. He is a Partner with Insurance Claim HQ as well as Hair Shunnarah Trial Attorneys. Galen was brought up in a relatively poor household and took up vocal performance at Boston University in 2003, graduating in 2006. He then went to law school at Tulane University and, in 2008, he received a summer associate …

Jack sits down with Latinos En Roofing Founder Amparo Sancen. Amparo worked as a medical assistant for years after moving to the U.S. and was quickly inspired to enter construction after getting to know a number of clients in that industry. With her limited knowledge and lack of resources, she eventually quit her job and made the leap. Within six m…

Jack sits down with Heather Hitchcock, Chief Executive Officer at Royal Roofing & Construction of Texas, a woman-owned residential and commercial roofing contractor that services the Greater Houston area. Listen in as Heather reflects on her journey of overcoming personal demons that, until she regained her faith in God, forced her into drink and o…

Jack sits down with longtime friends Todd Stern and Chris Courville to discuss their greatest lessons learned on the journey to establishing their own forensic engineering firms. Todd Stern spent his entire career in the construction industry. In May 2022, he co-founded Orlo Forensics alongside Patrick Snowden, where they specialize in collapse, fi…

In this episode, CEO of Hail 911, Jack Pinsel, talks with Jack about working with family and navigating friendships and business relationships. Jack has served as Hail 911 CEO for over 23 years, and CEO of Elite Call for 24 years. The Jack's share how the industry looks on the inside vs. from the outside, experiencing storm chasing, handing off the…

In this episode, Partner at Green Klein & Wood, John Wood, joins Jack to talk about AI, the idea of humachines, using AI in the claims adjusting process, sustainability, practicing law, and getting John’s advice to his younger self. John is an author, attorney, and educator, and his work has been featured in journals, including the NYE Journal of L…

In this episode, the Owner of Tree Guardian, Jacob Guidry, talks with Jack about the tree services industry and working with Public Adjusters. Jacob understands trees inside and out. When other local tree services can’t handle a job, they call Jacob. Jacob talks about his military history, financing his tree operation, dealing with insurance compan…

Host: Jack Hanks Special Guest: Chad Robinson Episode Summary In this episode, Your Damage Lawyer, Chad Robinson, PLLC, talks about the other side of the insurance industry. Chad graduated with cum laude from Nova Southeastern University Shepard Broad Law Center, and holds a BSc in Telecommunication from the University of Florida. Chad and Jack tal…

Host: Jack Hanks Special Guest: Zach Moseley Episode Summary In this episode, Founding Partner of MMA, PLLC, Zach Moseley, talks about his experiences throughout his career. Zach has a vested interest in protecting policyholders’ rights, settling hundreds of property cases throughout his career. He holds a BA in Finance from the University of Texas…

Because Experience Matters Podcast Special Guest: Joseph Hughes Episode Summary In this episode, Owner of Contractor Dynamics, Joseph Hughes, talks about construction, business, branding, and parenting. Joseph and his team share a passion for helping businesses leverage digital media to grow their brands. Joseph and Jack talk about creating content…

Host: Jack Hanks Special Guest: Chip Merlin Episode Summary In this episode, the Founder and President of Merlin Law Group, Chip Merlin, talks about his prolific career. Chip as the “Babe Ruth of Hurricane Lawyers,” following Superstorm Sandy, and as the “Master of Disaster” for his nationwide work following Hurricane Katrina. Today, Chip and Jack …

Host: Jack Hanks Special Guest: Steve Badger Episode Summary In this episode, Partner at Zelle LLP, Steve Badger, talks about disasters, disputes, and Darth Vader. Steve holds a BS in Economics from the University of Utah and a JD from South Texas College of Law. Steve and Jack talk about the lack of training in the field, the lump sum, what apprai…

Host: Jack Hanks Special Guest: Logan Graff Episode Summary In this episode, Partner and VP of Sales and Operations at Crest Exteriors, Logan Graff, talks about partnerships, parenting, and positivity. After spending time in prison, Logan got into sales and turned his life around. Today, he lives his passion by helping others overcome their challen…

Host: Jack Hanks Special Guest: Doug Quinn Episode Summary In this episode, Executive Director of The American Policyholder Association, Doug Quinn, talks about the fight against insurance fraud. Doug holds a degree in Political Science from SUNY Geneseo. Today, Doug and Jack talk about the experiences that made him who he is today, generational di…

Host: Jack Hanks Special Guest: Eric Spence Episode Summary In this episode, CEO and President of RAM Windows, Eric Spence, talks about running a successful business through the pandemic. Eric served as the SVP of Sales at Jeld-Wen for 27 years before founding Empirical Sales Solutions and RAM Windows. Eric holds a BA in Economics from Ohio Norther…

Host: Jack Hanks Special Guest: Derik Kline Episode Summary In this episode, the Owner of Hail Trace, Derik Kline, talks about building a business out of storm chasing. Derik’s career in storm chasing began as a side hustle when he was 16. In 2012, he quit his job to run Hail Trace. Today, Derik and Jack talk about getting into storm chasing, his s…

Host: Jack Hanks Special Guests: John Woods, Partner of Green Klein & Wood - representing insured property owners recovering insurance proceeds after casualty events. Nick Forsell, CEO of Atlas Restoration - a full-service general contracting company. Bradley Gardner, Founder of Hometown Restoration - a roofing and insurance restoration company. Ep…

Host: Jack Hanks Special Guest: Steven Bush Episode Summary In this episode, Managing Member of The Bush Law Group, Steven Bush, talks about running a successful business and the legal side of contracting. Steven holds a Juris Doctor from Florida Coastal School of Law and is a Certified Indoor Environmentalist. Today, Steven and Jack talk about wor…

Host: Jack Hanks Special Guest: Jack Pinsel Episode Summary In this episode, the CEO of Hail 911, Jack Pinsel, talks about growth, parenting, and the future. Jack has served as Hail 911 CEO for over 23 years and CEO of Elite Call for 24 years. Today, Jack and I talk about struggling with addiction, discipline, and accountability, being a positive i…

Host: Jack Hanks Special Guest: Nick Forsell Episode Summary In this episode, CEO and Founder of Atlas Restoration, Nick Forsell, talks about his career and experiences working in the restoration business. Nick has been active in the construction industry for almost 20 years, with a keen focus on providing work that is quality over quantity. Today,…