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Ever wonder what keeps hoteliers up at night? Or what helps them sleep easy? In “The Turndown,” host Sebastien Leitner of Cloudbeds chats with hospitality executives and industry leaders about their latest challenges and breakthroughs, the inspirations and innovations that keep them going, and the life lessons that go along with working in this chaotic, yet rewarding, industry.
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Hoteliers Hot Topics

IHG Owners Association

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The IHG Owners Association are the most established, successful and distinctive hotel owners association in the industry. With more than six decades of experience, we know what it takes to bring about unprecedented change and achieve monumental goals.We are pleased to present to you this series of bi-monthly podcasts with the IHG Owners Association hosts, Carly Hunt and John Stuart, as we discuss “Hoteliers Hot Topics” aimed at IHG franchisees, bringing you key insights for the market throug ...
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In Hoteliers Survival Guide we discuss how Hotel Owners can increase direct bookings, Revenue per guest by utilising new technology and digital marketing methods. Informal chat show full of hints, tips, how to guides and interviews with hotel industry experts.
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I Meet Hotel is a podcast connecting you to the future of travel and hospitality. Our mission is to deep-dive into what matters most to our Hoteliers community. We’ll bring you weekly updates on the state of the industry, the experts who directly influence them, and delve into the issues that affect hospitality, history, and what we think the future looks like.We also want to hear from you. If there is a topic you would like to feature on one of our next episodes, email us at info@imeethotel ...
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When was the last time you spent the night camping? As Global Director of Partnerships at Hipcamp with over 15 years of experience in the outdoor hospitality and tech industry, Kristen Vasan is dedicated to getting travelers to experience nature as a way of promoting environmental stewardship. She shares her transition from working in New York City…
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As someone who joined the hospitality industry right after high school, lecturer Julia Krebs has deep passion, understanding, and experience in the field that she draws from to connect with students at Les Roches International School of Hotel Management. She emphasizes the importance of inspiring young adults to choose a career in hospitality and d…
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The vacation rental industry has become highly lucrative – and competitive – in recent years. As Global Head of Connectivity Account Management at Vrbo, Gavin Gray has a wealth of insights to share about the vacation rental industry, including top trends, hot destinations, and essential technology tools needed to gain a competitive edge. He highlig…
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During his long career in hospitality education, Dr. Stowe Shoemaker (Ph.D. Cornell University) has witnessed the hospitality curriculum evolve into a business-focused teaching. But should hospitality be all business? He discusses the challenges of educating and attracting a new generation to the hospitality industry and explores the value of apply…
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Running a resort & spa in the middle of remote Utah has proven to be one of life’s greatest adventures for Dallin Tait. After spending the better part of his career running an excursion company, Dallin also took on the role of General Manager at his family-owned hotel in Bluff, Utah – a sanctuary for outdoor enthusiasts. He shares his success journ…
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Jacqueline Nunley has been at the forefront of revolutionizing travel industry technology for over two decades. As the Industry Advisor for Travel & Hospitality at Salesforce, she has dedicated her career to guiding companies to transform with innovative solutions. She shares her perspective on the importance of discovering and adopting new tools, …
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From business setbacks to viral TikToks, Bianda Brasdorp has experienced a full spectrum of challenges and triumphs on her journey to becoming the successful owner of multiple female-only hostels in Europe. She shares her experience and recommendations for aspiring hostel owners, including coming up with a unique concept, making the most of social …
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Love them or hate them, social media influencers are on the rise. As the co-founder of Anorak Travel, an influencer company focused on the tourism industry, Anne-Julie Karcher has made a career of strategically matching hoteliers with influencers who can help them reach their marketing goals. She provides insights into the costs and budgeting of in…
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In todays episode, we are absolutely delighted to welcome Greg Mangham, the Founder and CEO of Only a Pavement Away. A charity who believes that everyone deserves the chance to find and forge a career. In a time where hospitality faces unprecedented recruitment challenges, please let Greg explain a unique solution, to not just solve recruitment iss…
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In todays episode, we feature David Steel, a General Manager who has worked in the Franchised, unbranded and Brand Managed Estate. David over recent years has demonstrated that talent alone is never enough and resilience, ability to adapt and strength of mind is often required to succeed. www.owners.org…
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In todays podcast we are talking all things Performance and Conversion with COO of Hotstats Mike Grove, Hotstats are a global partner of the association, along with Paul Nisbett, CFO EMEAA from Valor Hospitality. We will be discussing year to date performance and flow through profitability. www.owners.org…
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In our inaugural season of The Turndown podcast, host Sebastien Leitner has led conversations with hospitality leaders from all corners of the industry. Now, we’re turning the tables and putting Sebastien in the guest seat to get to know more about his illustrious hospitality career that spans hotel management, travel distribution, technology partn…
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What’s the difference between Artificial Intelligence and Machine Learning? Jason Pinto, Co-founder and COO at Pace Revenue, can not only answer that question in a way that’s easy to understand, he can also explain how these tools are impacting revenue management in the hotel industry. He shares how AI-and-ML-backed technology is bringing hotel rev…
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Richard Brosal is a hotelier who operates without “bricks or mortars.” As Co-Founder & Owner of Jet Luxury Resorts, a niche hospitality company in the condo hotel space in Las Vegas, Richard has the unique challenge of not only keeping guests happy but also satisfying the owners and investors of the properties he runs. He shares how rising inflatio…
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Having worked as a housekeeper in the past, Luka Berger, Founder & CEO of Flexkeeping, is passionate about bringing technology to properties that are still managing housekeeping using pen and paper. With some hotels either canceling, upselling, or charging for housekeeping, Luka also discusses solutions for forecasting staffing needs, plus the diff…
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When we hear the word “sustainability,” we often think of green initiatives and the environment. Julie Cheetham, Founding Member & Managing Director of Weeva, a digital system for managing sustainability in tourism, helps hoteliers take a more holistic approach to sustainability, encompassing not only conservation, but also commerce, community, and…
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Asa Firestone started his career as a National Geographic grant-sponsored mountain climber and now runs a private, family-owned property that caters to adventure enthusiasts. From hair-pulling maintenance issues to starting a campervan and beer garden side venture right before the pandemic, Asa shares how he tackles the challenges of running bootst…
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Would you leave home without your wallet? James Lemon does. As Global Lead of Travel, Transport, & Leisure at Stripe, James relies on his digital wallet for making payments and works to connect the hospitality industry with the latest innovation in payments. What does a future of frictionless, invisible payments while traveling look like, and what …
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As Vice President of Distribution at MGM Resorts, Sarah Fults is a hardcore hotelier who is known as a tough boss when it comes to managing partners. But when it comes to her team of 34, Sarah is a “mama bear” who knows all the kids’ and pets’ names. How does she keep that balance and manage to lead a loyal team even as many others in the industry …
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When Giancarlo Carniani, General Manager of ToFlorence Hotels and President and Founder of the Hospitality Innovation Academy noticed that his hotel’s room rates were always selling at their peak, he had an idea – what if he stopped limiting the revenue management system and set the rates free? Hear about his experience removing the ceiling from hi…
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This week host Kristian Lupinski welcome's to the show Cloudbed's SVP of Sales and Growth, Rafael Blanes. In this episode we discuss; The solution Cloudbeds offer, What guests want today, What hoteliers need to operate effectively in today’s climate, How to choose the right tech for your lodging business, And more! Learn more about your ad choices.…
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In this episode, host Kristian Lupinski is joined by the founder of TravelSisters, the female-only travel app, Alexandra Riemann. Topics we discuss; The inception of TravelSisters, The female traveller demographic, How hospitality professionals can create an inclusive and safe environment, Safe destinations for female travellers, and more! Learn mo…
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In this episode, host Kristian Lupinski welcomes the Assistant Dean of the Swiss Hotel Management School, Patrick Taffin d'Heursel. Some topics we discuss; Educating and creating high-quality hospitality professionals through programme management, Patrick's role as Assistant Dean of one of the most prestigious hospitality schools, Why is secondary …
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In this episode, Kristian Lupinski welcomes the Principal at EDSA, Pablo Massari. We discuss; Eco-conscious design, Storytelling through landscape architecture design in hotels, Designing hotels/resorts that connect to regional culture, How to cater to today's travellers through different spaces and amenities, And more! Learn more about your ad cho…
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In this episode, Host Kristian Lupinski is joined by the Founder of @BambuuBrush and Director of Business Development at Clean the World, Tommie Eaton. Topics we discuss are: His eco-forward, self-grown business @BambuuBrush Working with big influential companies like Virgin Atlantic and LUSH Becoming a sustainability leader who spoke at COP26 The …
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In this episode, host Kristian Lupinski is joined by Nicolas Reine, Lecturer SHMS Swiss Hotel Management School & IHTTI School of Hotel Management. Topics we discuss include; Educating the future professionals of hospitality, The fundamentals of Revenue Management and its history, The key driving factor behind revenue management The main revenue ma…
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In this episode, host Kristian Lupinski welcomes Co-founder and CEO at Bunking Steve Cody where we discuss; The inception of Bunking.com, The evolution of shared-living, Safety in travel, The positive impacts of sustainable travel, and more. Support the show Learn more about your ad choices. Visit megaphone.fm/adchoices…
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In this episode, Host Kristian Lupinski is joined by Venture Partner at SoulPicks, Cathelijne Schuitemaker. We discuss digital concierge services, staying at the forefront of innovation, providing the best guest experience, how to engage the local community and more! Support the show Learn more about your ad choices. Visit megaphone.fm/adchoices…
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In this episode the IHG Owners Association are joined by Patrick De Peuter, a veteran in the hospitality industry. Patrick has been connected to IHG brands for over 45 years and joins us on todays podcast to talk to John Stuart about his passion for the industry, where it all began and how his career has gone from strength to strength, including hi…
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This week, Kristian Lupinski welcomes the Director of Partnerships of TurnoverBnB, Wolf Worster. In this episode they discuss; Where TurnoverBnB fits into the short-term rental tech ecosystem, Why is data so crucial to the company and how it predicts trends and shifts in the industry, What can companies do to ease the pressure caused by staff short…
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This week, host Kristian Lupinski is joined by Commercial VP of Bidroom Caroline Dal'lin. In this episode, we speak about Travel as a Service (TaaS) - What is TaaS? Why companies would use such a model? The shift of user needs in the travel sector, The development of uGo.Travel, And more! Support the show (https://www.patreon.com/imeethotel) Learn …
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This week, host Kristian Lupinski is joined by Hospitality Professional and Researcher specializing in Travel Tech, Cristal Bukler. In this episode, we discuss Gen Z and Millenials in hospitality, how hoteliers can recruit and retain young people and what is important to know in regards to the personal and professional development of future generat…
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This week, host kristian Lupinski is joined by CEO and Founder of HotelTime Solutions, Jan Hejny. In this episode, we discuss HotelTime Solutions, the evolution of PMS's legacy versus cloud-based systems and more. Support the show (https://www.patreon.com/imeethotel) Learn more about your ad choices. Visit megaphone.fm/adchoices…
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This week host Kristian Lupinski welcomes the Managing Director of Grupo Hotelero 1800 and Chief Creative Officer & Founder My Humble House, ROCCO BOVA. In this episode, we discuss the current state of hospitality (globally and in Mexico), staffing problems and solutions, what it takes to be a good leader and more. Support the show (https://www.pat…
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In this episode the IHG Owners Association are joined by Susan Bland, Managing Director of RBH Management Mariana Szebrat from IHG and Louise Holder from IHG, to talk “All Things Environment and Sustainability.” Susan, Mariana and Louse talk with John Stuart from the IHG Owners Association about the Cop26, the Paris agreement, what all the jargon m…
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In this episode the IHG Owners Association are joined by Susan Bland, Managing Director of RBH Management Mariana Szebrat from IHG and Louise Holder from IHG, to talk “All things Environment and Sustainability.” Susan, Mariana and Louse talk with John Stuart from the IHG Owners Association about the copp26, the Paris agreement, what all the jargon …
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This week, host Kristian Lupinski welcomes Vice President-North America of SuperHog Michael Friedman. In this episode we discuss key issues which need addressing to help businesses to thrive in the new world of travel, how can property managers and other hospitality players take steps to protect themselves in the future, why is it not enough to jus…
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This week, host Kristian Lupinski welcomes Patrizio Ambrosetti - A Digital Nomad since 2015, former exec of WeWork and Selina, Entrepreneur in the hospitality industry with TOA Partners and Cootel. In this episode, we discuss the rise of Digital Nomads, the difference between remote workers and Digital Nomads, how hotels can capitalise on this majo…
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This week, CEO and Founder of Breezeway Jeremy Gall joins Kristian Lupinski to discuss Breezeways inception, the convergence of STRs and Hotels, predictions of 2022 in the hospitality sector and more! Support the show (https://www.patreon.com/imeethotel) Learn more about your ad choices. Visit megaphone.fm/adchoices…
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This week, host, Kristian Lupinski is joined by CEO and Founder of I-Prac, Chris Maughan where they discuss Chris's extensive career in the short-term rental space, building trustworthy brands, the future needs for owner/operators and more. Support the show (https://www.patreon.com/imeethotel) Learn more about your ad choices. Visit megaphone.fm/ad…
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This week, host Kristian Lupinski is joined by Mallory Wünsch, Sales Manager for the DACH region at Oaky. In this episode, they discuss upselling techniques, the psychology of buyers and what hoteliers can do to increase revenue throughout the guest journey. Support the show (https://www.patreon.com/imeethotel) Learn more about your ad choices. Vis…
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In this episode, host Kristian Lupinski welcomes CEO and Founder of Nuvola, Juan Carlos. Juan and Kristian discuss why do hoteliers need to prioritize guest engagement software tools, why is communication between hotels and their guests such an important part of the hospitality journey and more. Support the show (https://www.patreon.com/imeethotel)…
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This week, host Kristian Lupinski and CEO and Founder of Abode PR, Jessica Gillingham, discuss the background, growth and new demands for Short-Term Rentals. We also touch on the need for new technologies, how to evaluate what techs should be used and what we think will stick around. Support the show (https://www.patreon.com/imeethotel) Learn more …
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In this episode, host Kristian Lupinski and CMO of CM.com, Mark Appel, discuss the importance of hyper-personalisation, unique ways you can reach out to your customers and the need to adapt to the new demands of travellers. Support the show (https://www.patreon.com/imeethotel) Learn more about your ad choices. Visit megaphone.fm/adchoices…
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Join host Kristian Lupinski and special guest Sheila Krishnan, the Commercial Director at Hamilton Hotel Partners, as they discuss new trends in business intelligence, different stages of the booking process and what Hoteliers can look out for in the future. Plus at the beginning of the episode, we have a brief interview with the SHMS Student Direc…
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As the world returns to travel, accommodations have to adapt quickly to a new type of guest. This week, host Kristian Lupinski and Founder and CMO of Smiling House Luxury, Moriya Rockman, discuss the current state of short-term rentals, what a traveller looks for in an accommodation, and how hoteliers can utilise unique selling points found in the …
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