Unlock the secrets of building a successful multidisciplinary clinic with our special guest, Josh Nelson from Thrive Health Co in Brisbane. Josh takes us through his journey of integrating a diverse team of health professionals, from chiropractors to child health specialists, all under one roof. Discover how he managed to foster collaboration and m…

Can the right early decisions make or break your clinic's success? We sit down with Kate Hawkes from Clinic Mastery to unravel the questions that new clinic owners face, such as whether to onboard an admin or a practitioner first. Kate introduces a groundbreaking task categorisation system—black, blue, and red levels—to help prioritise tasks and op…

Can you imagine running a successful clinic without a budget? Many do, and today's guest, Shane Bennett, reveals the hidden pitfalls of this risky approach. Shane, who leads a multidisciplinary team at Beyond in Melbourne, shares his expert insights on why budgeting is crucial for maintaining cash flow and ensuring the long-term sustainability of h…

Ready to master your clinic's financials and internal processes? In our latest episode of Grow Your Clinic, clinic owner and Clinic Mastery consultant Brigid Linden joins us to share her journey from uncertainty to proficiency with essential metrics and dashboards. Brigid's story is a testament to the power of nurturing existing client relationship…

Is the constant juggle of entrepreneurial ambition and clinic growth keeping you up at night? Join us as we sit down with Andrew Daubney, a seasoned Clinic Mastery consultant and successful clinic owner from Sydney, Australia. Andrew pulls back the curtain on the emotional roller coaster of scaling a clinic—from the stress of managing a growing tea…

What if you could transform your clinic from a hands-on practice to a successful business in just over two years? Join us on this episode of the Grow Your Clinic podcast as we chat with Sam Bardouh, who did just that. He went from working 60 clinical hours a week to becoming a full-time business owner, sharing his journey with us to offer invaluabl…

Can the truth about physiotherapy salaries surprise you? We uncover the actual employment conditions for physiotherapists as revealed by the latest APA workforce consensus survey. With most physios earning a fixed salary and a smaller fraction receiving a base plus commission, we take you through the intricate dance between job satisfaction and pay…

Start your free 30-day trial of Allie: https://www.allieclinics.com/ Resources: https://www.cliniko.com/connected-apps/allie/ https://www.cliniko.com/blog/news/cliniko-2021-survey-results-part-1/ https://www.cliniko.com/tools/cost-of-practitioner-leaving/ https://www.cliniko.com/connected-apps/ Unlock the future of healthcare with our latest Grow Y…

Think AI can't revolutionise your clinic? Think again. In this episode of the Grow Your Clinic podcast, we reveal how the free version of ChatGPT can transform your clinic's operations, making your processes more efficient and less reliant on individual staff members. Through our Member Immersions series, we guide you on how to tackle the challenge…

Unlock the transformative power of vulnerability within your clinic's team culture with Michael Rizk's expert insights on our latest podcast episode. Our in-depth conversation will equip you with the tools to foster an environment of trust, where team members can be their authentic selves. Discover how this authenticity leads to stronger connection…

Stepping into the clinic ownership arena is no walk in the park, and we're pulling back the curtain to reveal the unvarnished truth. Alongside Jack, we've dedicated this episode to guiding you through the ownership odyssey, tackling topics from time management to the entrepreneurial mindset needed to flourish. If you've been pondering whether to le…

In this episode of the Grow Your Clinic Podcast, Michael shares his insights on running a clinic remotely and reducing operational reliance on clinic owners. He discusses the importance of thinking differently, facing challenges, and embracing imperfections. Michael's experience in supporting startup clinics offers practical advice on sustainable c…

In this episode, Tinashe shares her personal experience of imposter syndrome and struggling financially. We discuss the importance of seeking advice and support, which ultimately leads to a positive change in life and business. Tinashe reflects on her clinic transformation and how knowing her numbers was the catalyst. Tune in to hear this inspiring…

In this episode, clinical psychologist Sarah Morris discusses the increase in awareness and effectiveness of treatments for people with ADHD. We explore the challenges of sustaining attention and structuring one's day. The importance of recognising ADHD as a difference rather than a brokenness, and the power of having mentors in life. Tune in to ga…

In this episode, Ben speaks with Shawn Goldberg, director and clinical psychologist at Mind Up Psychology. They discuss burnout and how it affects practitioners in the healthcare industry. The importance of Employee Assistance Programs (EAP) and how clinic owners can support their team members to prevent burnout. The conversation also touches on im…

In this episode, Ben speaks with Scott Marcaccio, the CEO and co-founder of Myodetox. They delve into the topic of building a reputable brand and maintaining a distinct culture while scaling a team. Scott shares insights on attracting A-grade talent, replicating culture in different locations, and the importance of self-awareness and emotional inte…

In this episode, we sit down with Daniel Gibbs, the co-founder of Clinic Mastery. Dan shares his expertise in creating scalable business systems and his journey from clinician to business owner. He also delves into the challenges of transitioning and supporting team members through this process, while maintaining strong relationships with clients. …

This week on the podcast, Ben speaks with Joey Coleman, an expert in customer and employee retention. Joey shares his methodology for improving customer and employee retention in the first 100 days, as outlined in his book "Never Lose a Customer Again." He also discusses his newest book, "Never Lose an Employee Again," which focuses on reducing tur…

In this episode, Ben Lynch discusses the importance of delegating with confidence in order to reduce reliance on oneself and others, emphasizing on efficiency, avoiding abdication and micromanagement. Ben also talks about a simple method for successful delegation and highlights the significance of a strong performance culture in high-performing cli…

This week, Peter Flynn, a Partner at Clinic Mastery, joins us on the podcast to talk about his journey of starting a physiotherapy clinic and scaling it to multiple locations. Pete shares the challenges he faced as a first time clinic owner, as well as the lessons he learned along the way. You’ll gain insights into the realities of starting your ow…

In this episode, we discuss the importance of delegations of authority in reducing reliance on the clinic owner and improving decision-making processes. Ben talks about how delegation of authority allows for clear identification of who can make specific decisions within the clinic. By documenting the responsibilities and authority of each role, the…

This week on the podcast, we dive into the magic of creating memorable experiences with Illusionist and Speaker, Josh Norbido. Throughout the episode, Josh shares invaluable insights on how to craft extraordinary moments with the people you work with, whether they are your team members or clients. He also talks about the impact of leaving a good im…

In this episode, Mike Blackwell shares how he was able to find a bigger purpose after going through a difficult time in his life, and how he was able to navigate this period of grief while managing a growing clinic. He also gives some tips about how clinic owners can transition smoothly from a clinical consulting role to a leadership role, how to a…

In this episode, we sit down with Yves Silviera, Practice Principal, and Owner of YS Physiotherapy, as he shares his journey of growing his clinic from humble beginnings in his parents’ granny flat to a thriving standalone location. We delve into how Yves works with student interns in their clinic and how he created an internship model that prepare…

In this podcast episode, Marion Giddy shares her experience of creating a leadership team in their clinic who can support their growth and create an impact on the local community. We also explore coaching, mentoring, and the skillset Marion has developed as a leader to help grow her team. We also discuss the challenges and opportunities of starting…

This week on the podcast, we are joined by Tessa Kennelly, Head of People Operations at Beyond. In this episode, we talk about the challenges and lessons Tessa learned during the COVID pandemic, tips for recruiting, attracting and retaining great team members, and how to encourage your team to practice clinic values. Tessa also shares her tips on h…

In this episode, we have an inspiring interview with Melissa Juzva, Director of Solution Psychology. She shares her experience and insights on how to help the next generation of therapists grow and find their own pathways, and how you can support your team through training and development. We also explore how investing in your team's growth transla…

Scaling your business while also having a growing family can be a tough challenge for practice owners, but with a solid strategy, it’s not impossible to strike a balance between business growth and family life. In this episode, we chat with Hannah Dunn, Director and Principal OT at D.O.T.S. Occupational Therapy for Children. Hannah shares the lesso…

In this episode, Jack and Ben talk about Patagonia’s bold move of ‘going purpose’ instead of going public and the lessons we can pick up from this purpose and impact-driven company. QUOTES “Money is just an amplifier. What you do with a little bit of money will be amplified when you have a lot of money.” “If we keep on saying, “I’ll give when I hav…

In this episode, Peter Birch, Host of the Talking HealthTech Podcast, lets us in on the latest scoop about tech in healthcare and how much this industry has grown over the years. He also talks about some of the new technologies that clinic owners can look forward to and how we can contribute to the development of better healthcare tech in our own w…

In this episode, Eric Gartner and Travis Brunn, Founders of SimpleSet, joins us in a conversation about starting a tech company and creating technologies that elevate the services of practitioners and improve patient outcomes. If you want to know more about how you can incorporate different kinds of technologies into your clinic systems and treatme…

This week on the podcast, Christian Doran, Founder & CEO of RecoveryVR, talks to us about how immersive VR technologies can transform the way you do your therapy and rehab treatments and how patients are responding to treatment plans that incorporate these immersive VR technologies. If you want to know more about how you can incorporate different k…

In this episode, Dr. Theresa Kidd and Karl Smith from The Kidd Clinic share the insights and lessons they’ve learned on how they’ve grown practice and how team culture and having a mentor has helped them through their journey. They also talk about the role of branding in attracting the right types of people to your clinic and the routines and habit…

In this episode, we talk all things marketing – attracting new clients, branding, messaging and all that with Digital Strategist Michael Colman. Michael specializes in helping clinics grow their practice by providing the right tools and strategies tailor-fitted to the goals of your clinic. We also talk about what we can learn from high-performing c…

In this episode, we chat with Migration Lawyer Traci Chen about the benefits of hiring from overseas and how it can help your business grow. She also talks about the usual challenges you may encounter in recruiting skilled overseas talent and some things to keep in mind so that you can pick out the right person for your team. QUOTE “Your business c…

In this episode, Jack and Ben share an excerpt from the newly released Clinic Mastery book about the struggles of being a clinic owner and how you can get past the struggles so that you can grow yourself and your team. Get a copy of the Clinic Mastery book here! SHOW NOTES [02:19] Excerpt from the book [06:14] Having a healthy amount of skepticism …

This week, we continue with our C.R.E.A.T.E. Cash Flow Model series, and in this episode, we talk about the ‘E’ and ‘A’ of the cash flow model which is ‘Expense Efficiency’ and ‘Accounts’. For more information about our finance framework or if you need help with your cash flow strategy, reach out to us via our website or email Jack at jack@clinicma…

In this episode, we dive in once again into the C.R.E.A.T.E. Cash Flow Model and talk about how you can maximize your clinic’s cashflow by creating a cash allocation strategy. For more information about our finance framework, contact us via our website or email Jack at jack@clinicmastery.com. SHOW NOTES [01:31] Cash Allocation Strategy [03:02] Driv…

Money can be a touchy subject, especially for healthcare professionals who often value purpose over money. However, it is a great tool if you want to be able to help more people and create more impact. In this episode, we talk about the three levers for increasing your revenue so that you can grow your team, your clinic, and create a greater impact…

One of the biggest things that drive clinic owners and healthcare professionals to do what they do is having a sense of purpose in their job and knowing that they’ve impacted people’s lives at the end of the day. And one of the ways that you can expand your impact is by managing your cash flow so that with the increased revenue, you can expand your…

How you manage your clinic's cash flow is very important. Not only does it help you increase your business revenue, it can also greatly affect your personal wealth and the impact that your business creates in your community. In this episode, we talk about the CREATE Cash Flow Model for clinic owners and how it can help you be more in control of you…

As business owners, we work tirelessly to achieve growth and serve our clients excellently, oftentimes at the expense of our own health and leisure time. But is this the best way for us to achieve clinic growth? In this episode, Jack and Ben talk about a more sustainable way for clinics to grow and how rest and downtime can benefit your clinic more…

We have a special treat for all our listeners this week! If you want to know how to better handle tough conversations and how much your ROI can be when you invest in your team, we recommend you to check out the resources mentioned in this episode. MENTIONED RESOURCES Tough Conversations Checklist Employee Turnover Calculator Jack’s email If you fou…

In this episode, we chat with Dr. Wayne Mahmoud, Osteopath and Acupuncturist, about his book Two Hands: The Gamechanger Guide for Manual Therapists. He also shares some of the biggest lessons he’s learned about business and manual therapy, and how clinicians can grow beyond their current role. SHOW NOTES [03:18] Rapid-fire questions: reading list, …

In this episode, we talk about the different ways clinics and other businesses are innovating and creating remarkable client experiences through tech and how clinics are making their payment systems more seamless. We also take a closer look at businesses such as Physio Fit and Patagonia and glean some wisdom on how they are able to differentiate th…

In this episode, we listen in to Jack and Ben’s conversation about their recent insights on discipline, personal development, getting into deep work, and the benefits of solo retreats. SHOW NOTES [00:27] Jack’s solo retreat and what it taught him about discipline, silence, and spirituality [08:53] How to get into deep work (Jack’s version) [15:09] …

Growing your clinic can be mentally and emotionally taxing, especially if you're a new clinic owner who has no idea how to run a business. But with the right guidance, you'll be well on your way to running a thriving clinic and growing your team. In this episode, Brogan Pearsall, Owner of Undefeeted Podiatry, talks about the challenges she went thr…

Four years in uni has prepared us well to take on a practitioner role. But once you transition to being a clinic owner, you may find yourself struggling with this new role and the new challenges that come with it. This is where having a business coach comes in handy. In this episode, we talk about business coaching, how to find the right coach, and…

This week on the podcast, we have Barry Nguyen, Serial Tech Entrepreneur, Physio Practitioner, and Co-Founder of HealthAide, and he talks about how his passion for helping people has led him into the tech startup world. Barry also gives practical advice to clinic owners who want to venture into tech entrepreneurship, how to manage risks and handle …

Precise diagnoses and great results begin with accurate assessments. And with technologies such as the intuitive AxIT System, practitioners can now make better assessments based on measurable and objective data. In this episode, we explore the AxIT System with Andrew Lemon, Director of customer Experience at Strength By Numbers. We also talk about …