Future of Risk looks at the changing risk and resilience landscape with insights on the challenges facing businesses today…and tomorrow. Each episode, we invite leaders and subject matter specialists to talk about current, emerging and evolving risks…and what you need to do to prepare your business for the road ahead. Presented by Zurich North America.
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Making Risk Flow is a podcast powered by Cytora. This insurance podcast is designed to bring clarity, know-how and inspiration in driving digital transformation for commercial insurers, paying particular attention to the automation of risk processing. This podcast, led by industry veteran Juan de Castro as well as insurance change-makers, will showcase their learnings, challenges and solutions that have, or haven’t, worked for them. If you are embarking on leading a transformational project ...
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Rate moderation and risk escalation with Alex Wells
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https://www.futureofrisk.com Please note that this episode was recorded prior to Hurricanes Helene and Milton. “Much like the stock market day-to-day, people are looking for signs of what's going to happen into the future and markets respond accordingly. So, a hailstorm in Texas can have an immediate impact on some carriers thinking about where tha…
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Upskilling for the Future: Navigating Tech Change and Employee Engagement at Allianz | Bettina Dietsche, Allianz Group
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Making Risk Flow is back for its sixth season! In the first episode of the new series, host Juan de Castro speaks with Bettina Dietsche, Chief People and Culture Officer at Allianz Group, one of the world's largest and most diversified insurance and asset management companies. Bettina is a global executive with over 25 years of international experi…
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[Greatest Hits] Actuaries and underwriters join forces in digital transformation | Jamie Wilson, Hyperexponential, and Simon Cooper-Williams, Markel
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While we take a seasonal break over the summer, we're excited to bring you a special series of Greatest Hits episodes! These episodes highlight the most impactful discussions from past seasons of Making Risk Flow; offering both new listeners a chance to catch up on the essential conversations that have shaped our industry, and long-time followers a…
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[Greatest Hits] Implementing ESG in the Insurance and Underwriting Space | Simon Tighe, Chaucer, and Paul McCarney, Moody's
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While we take a seasonal break over the summer, we're excited to bring you a special series of Greatest Hits episodes! These episodes highlight the most impactful discussions from past seasons of Making Risk Flow; offering both new listeners a chance to catch up on the essential conversations that have shaped our industry, and long-time followers a…
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[Greatest Hits] The Five Pillars of Data Analytics Strategy in Insurance | Craig Knightly, Inigo
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While we take a seasonal break over the summer, we're excited to bring you a special series of Greatest Hits episodes! These episodes highlight the most impactful discussions from past seasons of Making Risk Flow; offering both new listeners a chance to catch up on the essential conversations that have shaped our industry, and long-time followers a…
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Why Combined Ratio Is Holding Insurance Back | James Platt, Trimstone Partners
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In the final episode of Season 5 of Making Risk Flow, host Juan de Castro sits down with James Platt, Co-Founder and Operating Partner of Trimstone Partners, a boutique strategy consulting business focused on supporting major strategic change in the insurance, asset and wealth management industries. James has an illustrious career in operational tr…
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Building Customer-centric Models for Wholesale Brokers | Bob Gadaleta, Twin Maples Speciality
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In this episode of Making Risk Flow, Juan de Castro speaks with Bob Gadaleta, Executive Vice President at Twin Maples Speciality, a new division of Starr Insurance designed to focus on serving mid-market businesses through wholesale brokers in the US. Bob joined Starr to assume this newly created position, bringing over 29 years of insurance indust…
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Balancing challenges for employers and employees
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http://www.futureofrisk.com The final episode of the "Road to Relief: finding a path to accessible, affordable healthcare,” podcast miniseries, features Rick Holmes, President of Lakeshore Benefit Alliance, and Chris Howard, Head of Market Management for Zurich North America's Life Accident and Health. They provide insights into the primary challen…
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Leadership, Diversity and Data: How Hiscox Stays on Top in Insurance | Stephane Flaquet, Hiscox
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In this episode of Making Risk Flow, host Juan de Castro speaks with Stephane Flaquet, the Group Chief Operations and Technology Officer at Hiscox. Stephane is a financial services professional with broad experience in all aspects of operations, technology, and change management. Stephane’s love for the industry spawns from the social purpose of in…
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Healthcare solutions for an evolving workforce
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www.futureofrisk.com In part-two of the podcast miniseries, “Road to Relief, finding a path to accessible, affordable healthcare,” Shane Foss, Founder and Chief Executive Officer of Hooray Health and David Fike, CEO of Cover-More Group and Head of LA&H for Zurich North America, focus on the complexities of the U.S. healthcare system and delve deep …
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How Lloyd's is Embracing Digital Change in Insurance: Blueprint Two and Core Data Standards | Bob James, Lloyd’s
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In this milestone 50th episode of Making Risk Flow, host Juan de Castro is joined by Bob James, the Chief Operating Officer of Lloyds. Bob is a seasoned senior insurance executive who has left an indelible mark on the insurance industry. He’s held C-suite positions in leading U.S. and International insurers, and is member of the Board of Trustees f…
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Healthcare pain points: A physician's view
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http://www.futureofrisk.com This is the first in our three-episode miniseries, "Road to Relief: Finding a Path to Accessible Affordable Healthcare." "Future of Risk" by Zurich North America dives deep into the challenges in the U.S. healthcare system and potential solutions to improve accessibility to quality and affordable care. Dr. Nina McIlree, …
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Reinsurance's Digital Frontier: Data, AI and the Tech Wave | Emmanuel Clarke, BMS Group
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In the latest episode of Making Risk Flow, host Juan de Castro speaks with Emmanuel Clarke. Emmanuel wears many hats, including serving as Chairman of the Board at the BMS Group and Compre Group, and as a Senior Advisor at McKinsey & Company. Industry insiders speak of Emmanuel as a living legend in the insurance sector. With over 30 years of exper…
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How Culture Fits Forge Innovation Partnerships in Insurance | Arslan Hannani, Travelers
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In this episode of Making Risk Flow, host Juan de Castro is joined by Arslan Hannani, a Vice President at Travelers, to discuss the role culture plays in driving innovation in the insurance industry. With Travelers being a 165-year-old global insurance company, Arslan firmly understands the importance of evolving in the space. Together, the pair di…
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The Soft Side of the Soft Cycle | Tony Buckle & John Carolin, UWX
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In this episode of Making Risk Flow, host Juan de Castro is joined by both Tony Buckle, former Chief Underwriting Officer of Allianz Global Corporate, and John Carolin, former CEO of B3i. Tony and John now work for UWX, a company set about reimagining underwriting. During their discussion, the trio talk through effective ways to navigate a soft mar…
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Versatile tenacity: Auto industry trends
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www.futureofrisk.com Marie Knight, Head of Direct Markets Strategic Services with Zurich North America addresses the current trends and challenges facing auto dealers. Knight provides valuable insights into the effects on dealerships and offers optimistic projections on the ways in which today’s dealerships are leveraging innovative thinking to tac…
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Creating the Network Effect in Insurance | Bill Bloom, Aviva Canada
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In this episode of Making Risk Flow, Juan de Castro speaks with Bill Bloom, a board member at Aviva Canada, Bamboo Insurance, and Foundation Risk Partners. Over his 28-year career, Bill has led the strategic direction at global insurers and consultancies, including Accenture, The Hartford, and Aviva. He has also played a leading role in integrating…
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Leveraging big data to mitigate risk
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futureofrisk.com As a trailblazer of “big data,” insurance companies have been responsible for providing businesses with claims data insight to improve loss outcomes and to mitigate risks. Zurich North America’s Kris Shalda, Senior Vice President and Head of Claims Customer Relationship Management; and Larry Zeiner, Claims Vice President and Region…
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Data and Technology: The Major Trends on Insurance’s Horizon | Clive Buesnel, Former CEO of Tysers
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This time on Making Risk Flow, host Juan de Castro is joined by Clive Buesnel, Managing Partner, International at Insurance Advisory Partners. Clive is a seasoned insurance industry expert, having held prestigious roles at Deloitte, Jubilee General Insurance Company and Tysers. Clive shares his extensive experience and deep knowledge of the insuran…
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Top risks facing financial institutions
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www.FutureOfRisk.com Financial institutions comprise a dynamic industry that faces a number of challenges today, from the current economy to new technology and more. This episode explores those challenges. Zurich North America’s Stan Bernard, Head of Financial Institutions & Professional Services, U.S. Middle Market; and Alex Muralles Head of Finan…
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Why Service is the Secret to Tripling Growth in Insurance | Neil Galjaard, Markel UK
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In this episode of Making Risk Flow, Juan de Castro speaks with Neil Galjaard, Divisional Managing Director of Markel UK, a global specialty insurance provider. Neil has over 30 years of experience in the insurance industry and has held leadership roles at companies like Lloyds, Virgin Money, and Towergate Insurance. Neil joined Markel in 2016 to l…
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The warranty role as a business strategy
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www.futureofrisk.com Offering consumer warranties to protect products consumers use every day — like homes, appliances and electronic devices — can build customers’ confidence in both the product and the company. Warranties can also help drive customer loyalty and business profits. Patrick Heese, Vice President, Business Development Relationship Le…
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Global Strategy and Operational Excellence in Insurance | Sufen Lim, TMK
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In the latest episode of the Making Risk Flow podcast, host Juan de Castro interviews Sufen Lim, Senior Vice President at Tokio Marine Group. With over a decade of experience spanning investment banking to her current role, Sufen offers a unique perspective on the industry's evolution and Tokio Marine Group's strategic vision. Sufen joins Juan to s…
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Global Risks Report: Risks and opportunities
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www.futureofrisk.com The 19th edition of the World Economic Forum’s Global Risks Report came out in January, highlighting various emerging and longstanding risks. John Scott, Head of Sustainability Risk at Zurich Insurance Group, addresses the reigning top long-term risk of extreme weather as we continue to witness its widespread impact worldwide. …
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The Softening Market: Challenges and Opportunities for Insurers | James Anderson, EY
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In this episode of the Making Risk Flow podcast, Cytora’s Juan de Castro is joined by James Anderson, Partner at EY, to delve into historical and current challenges around the soft and hard market cycle. James, an experienced actuary turned consultant, shares valuable insights on the use of analytics and technology to drive business improvement. To…
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The GenAI Playbook: Guide to Insurance Transformation | Jacob Palmer, BCG
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In this episode of Making Risk Flow, host Juan de Castro interviews Jacob Palmer, Partner at Boston Consulting Group (BCG). Jacob has over 13 years of industry experience in consulting, risk management, and insurance. In his role at BCG, he advises global insurers on everything from growth acceleration to the adoption of new technologies. Together,…
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Today’s wholesalers face new liability risks
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www.futureofrisk.com Industrial Revolution 4.0 has transformed the way the traditional supply chain looks today. Explore the risks and gain insights into the complex potential drawbacks associated with wholesalers entering the manufacturing space. Bill Seleznoff, Industry Practice Director for Zurich's Retail and Wholesale division, discusses the e…
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Consistency, Innovation, and Culture: Insights from QBE's CEO | Andrew Horton, QBE Insurance
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It's a new year and a new season of the Making Risk Flow podcast. This time, host Juan de Castro sits down with Andrew Horton, the Group CEO of QBE Insurance. Located in 26 countries, QBE Insurance is one of the world's top 20 insurance and reinsurance companies. During the course of their conversation, Juan and Andrew discuss QBE’s approach to con…
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Actuaries and underwriters join forces in digital transformation | Jamie Wilson, Simon Cooper-Williams
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In this episode of Making Risk Flow Juan is joined by Simon Cooper-Williams (Director of Portfolio Development Solutions at Markel International) and Jamie Wilson (Head of Pricing and Innovation at Hyperexponential). Together they discuss how the role of actuaries has evolved over the years, and how they work together with underwriters to achieve m…
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Tech-Driven Transformation: Google’s Take on Insurance Evolution | Nigel Walsh, Google
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In this episode of Making Risk Flow, host Juan de Castro is accompanied by Nigel Walsh, the Managing Director of Insurance at Google, to delve into the exciting role of technology in the insurance industry. Juan and Nigel explore the potential for technology, particularly artificial intelligence, to revolutionise underwriting workflows and decision…
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Safeguarding middle market businesses
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wwwk.futureofrisk.com The middle market is made up of 200,000 mid-size businesses that play a vital role in the U.S. economy by generating approximately $10 trillion per year. Alex Wells, Head of U.S. Middle Market at Zurich North America, discusses the importance of protecting these businesses by meeting their insurance needs. Middle market busine…
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[Greatest Hits] 20 Years as CEO of Hiscox: Personal Reflections and the Evolution of PPL | Bronek Masojada
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With the exciting news of PPL's Next Gen release, here's an episode from the Making Risk Flow vault. In the episode, host Juan de Castro is joined by Bronek Masojada, the former CEO of Hiscox and former Chairman of Placing Platform Limited (PPL). Their conversation ranges from discussing Bronek’s time at Hiscox and his reflections on the challenges…
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Navigating the Constantly Evolving Cyber Insurance Market | Meghan Hannes
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In this episode of Making Risk Flow, host Juan de Castro interviews Meghan Hannes, the Head of US Underwriting Management, Cyber Risks at Beazley. As a highly accomplished executive leader, Meghan has demonstrated success in portfolio management, actuarial and data science, and cyber risk management services. During the course of the discussion, Ju…
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Claims - Insights on emerging trends
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www.futureofrisk.com Join Keith Daly, Chief Claims Office at Zurich North America, as he delves into various aspects surrounding Claims, and the role Claims plays in reinforcing organizational security, the emerging trends in big data and unfamiliar aspects of the Claims function. Listen as Daly gives insight to the benefits and opportunities of wo…
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Exploring AI Adoption, a Board Level Conversation | Jeffrey Hayman
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In this podcast episode, Juan de Castro interviews Jeffrey Hayman, a CEO, Chairman, board member, and entrepreneur in the global insurance industry. Hayman has an impressive track record in executive roles at carriers like AIG and, more recently, in non-executive roles, including his current position as Chairman of the Board at R&Q Insurance Holdin…
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Cyber risk: Avoid, safeguard and mitigate
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https://www.futureofrisk.com Cyber risk is a rapidly evolving landscape. Over the past decade, device adoption has increased six-fold and it has doubled over the past three years. Michelle Chia, Head of Professional Liability and Cyber, and David Shluger, Vice President of Cyber Risk at Zurich North America, note that many businesses are not adequa…
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International travel and risk mitigation
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https://www.futureofrisk.com It’s time to address staying safe, staying productive and staying ahead of the potential risks as business travel has turned the corner to return to the pre-pandemic way of meeting with customers. Zurich North America’s Marty Banaszek, Head of Group Accident, and Andy Zoller, Head of International Programs, discuss the …
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The Future of Underwriting Has Arrived: Examples from the Front Line | Jamie Wilson, Chris Varley and Salman Siddiqui
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In this episode of Making Risk Flow, host Juan de Castro sits down with three friends in the underwriting and insurance space to discuss the importance of underwriters in the insurance industry and how technology can improve their efficiency and effectiveness. They mention the need to digitise data, automate processes, and provide decision support …
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Successful Partnerships in Insurance: From Disruption to Evolution | Bryan Falchuk and David Gritz
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In this episode of Making Risk Flow, host Juan de Castro sits down with Bryan Falchuk, the President and CEO of Property & Liability Resource Bureau, and David Gritz, the Co-Founder and Managing Director of InsurTechNY. Drawing upon research gathered from the Insurance Collaboration Index, the trio discuss the impact collaboration can have in the i…
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http://www.futureofrisk.com Going green sells. But companies can, intentionally or unintentionally, be called out for greenwashing. What is greenwashing? Today we’re talking to Vice President and Management Liability Product Officer for Zurich North America, Leor Kaplan, about why you should treat ESG in the same manner and with the same appreciati…
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The Five Pillars of Data Analytics Strategy in Insurance | Craig Knightly, Inigo
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Making Risk Flow is back for it's fourth season! In the first episode of the new series, host Juan de Castro is joined by his good friend and Deputy CUO and Head of Third Party at Inigo Insurance, Craig Knightley. During their conversation, the pair discuss just how data analytics and insights can play a pivotal role in gaining a competitive advant…
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Vulnerability within U.S. Infrastructure
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www.futureofrisk.com Andrea Blair, Zurich’s Director of Business Resilience and Continuity Management Services, details critical infrastructure vulnerability and the importance of being proactive corporate citizens. Recorded: 6/29/23Zurich North America tarafından oluşturuldu
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Warehouse fires and the impact on businesses
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www.futureofrisk.com Zurich North America’s Joffre Mishall, Head of Property, US National Accounts gives insight on the risks that come with the new warehouse trends and provides tips for proactive risk management. Recorded: 6/14/23Zurich North America tarafından oluşturuldu
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Season 3: The Common Challenges We're Facing in the Insurance Industry
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In the last episode of Season 3 of Making Risk Flow, host Juan de Castro highlights some of his favourite moments from the series. During the season, Juan has hosted 15 excellent guests from brokers, insurers and advisors. Looking back at the season, Juan, with the help of insightful clips, talks about the three common challenges that have spanned …
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Claims fraud costs society billions
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www.futureofrisk.com Delpha DiGiacomo, Director of Zurich Claims Investigative Services, talks about the shift in social attitude towards insurance fraud claims and the effect it has on society. Record date: June 2023Zurich North America tarafından oluşturuldu
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GenAI, Sustainability and the Talent War: Inside BCG's Value Creation Report | Nathália Bellizia, BCG
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In this episode, Juan is joined by Nathália Bellizia, Managing Director at Boston Consulting Group (BCG), to analyse the BCG's upcoming Value Creation Report. The eagerly awaited document shall help identify the patterns of insurers that have created value over the last five years compared to those that have destroyed value. Juan and Nathália also …
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The significance of 1.5 degrees Celsius
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www.futureofrisk.com The significance of 1.5°C Climate change is in the news just about every day now, but if you're not up to speed on the latest climate science and want to know where we're headed as a planet, a good place to start would be the Intergovernmental Panel on Climate Change (IPCC)'s 6th Assessment Report, which was published in March …
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How to Unlock Higher Returns on Investments in Analytics | Paul Mang, Guidewire
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In this episode of Making Risk Flow, Juan is joined by analytics expert Paul Mang, Innovation Advisor at Guidewire and former global CEO of Analytics at Aon, to discuss the use of analytics in insurance and how to get better returns on such investment. Juan and Paul also address how the industry can make progress through interoperability, ways in w…
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Business imperatives: ESG and sustainability captives
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www.futureofrisk.com The definition of sustainability is fuzzy and inconsistent. For some people, it's synonymous with climate change and for others, it has a broader meaning. In this episode, we explore sustainability and what it means for a profit-driven businesses to make a commitment to it. Is sustainability just a buzz word or is it a business…
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2023 RIMS RiskWorld Recap
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furuteofrisk.com This year’s RIMS RiskWorld was in Atlanta, Georgia. We recap the wide-ranging and important topics covered by Zurich speakers. Prepare to play a pivotal role in how consumers receive goods by understanding your warehouse and logistics pipeline Andrea Blair, Director of Business Resilience Building a defense in the court of public o…
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