Get up-to-date insights and guidance on digital experience, marketing strategy, and technology from the people who work with them every day.
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Pushing past the boundaries of customer experience (CX), digital experience (DX), and into the business of experience (BX). Winning in business boils down to who provides the absolute best experience for customers, employees, and partners. In order to grow and evolve your business in the exponentially increasing digital world, you must digitally adapt. Those who become the most adaptable will gain happier customers, highly engaged employees, and an overall attraction as a desirable brand. Th ...
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We start by creating an awesome looking website that will become your virtual headquarters on the web. Then we work with you to produce content and engineer inbound marking systems that attract more prospects, generate more leads and close more sales than a website build by anyone else! We don’t take chances with your money or design pretty brochure-ware websites. Everything we do follows a structured and proven methodology that delivers real measurable results built on rock solid and scalab ...
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This podcast is for Customer Experience leaders and practitioners alike; focused on creating community and learning opportunities centered around the burgeoning world of Digital CX. Hosted by Alex Turkovic, each episode will feature real and in-depth interviews with fascinating people within and without the CS community. We'll cover a wide range of topics, all related to building and innovating your own digital CS practices. ...and of course generative AI will be discussed. If you enjoy the ...
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Learn what people had to overcome to get to where they are now. Find out what their journeys were like, what motivates them, and weaknesses they've turned into strengths. From ceos, and athletes, to everyone in between. Learn from them and grow with them. My name is Roman Prokopchuk and I'm the Founder and CEO of Nova Zora Digital. I'm the digital savage, a self made digital marketer that got into it out of necessity, and developed a passion for it, and for learning. Learn from my guests and ...
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Workplace Innovator Podcast | Enhancing Your Employee Experience | Facility Management | CRE | Digital Workplace Technology
Eptura™
The Workplace Innovator Podcast, hosted by speaker, entrepreneur and answer-man Mike Petrusky, offers real-world insights from top facility management & workplace leaders on how to use tech, talent and tenacity to create the best workplaces on earth. Powered by Eptura™, The Workplace Innovator helps corporate real estate, facility management, IT, and HR leaders design incredible “friction-free” workplace experiences that fuel employee productivity, tech innovation and optimal space utilizati ...
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Personalizing digital experiences at scale is the heart of your digital innovation strategy. On this show, we invite marketing leaders to discuss digital marketing trends, share lessons, and talk about their approach to data and personalization. We’ll cover practical ways to move beyond conventional marketing and create meaningful, relevant digital experiences for consumers. Breinify keeps you up-to-date with the latest insights in digital consumer experiences in Beyond Conventional Marketin ...
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where you get digital media information and why video & audio are so powerful in today's society. Why you as a business owner or just an individual need to use video and audio to communicate your message or brand.
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Welcome to the Digitial Health Experience, a light-hearted, yet informative show designed to bring you interviews and discussions around the growing sphere of health technology.
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Digital Nomad Experiences is a network to learn knowledge and experiences from experienced remote workers and digital nomads. We want to change the vision about remote work, for this reason, you could find great content related to remote workers and digital nomads. From Digital Nomad Experiences, we want to share with you interviews with great remote workers. Through these micro-interviews, we share their experiences, knowledge, and tips with you.
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In this show we are doing interview with digital creators like YouTubers, Digital Marketers, Podcasters, Bloggers, Instagram Creators many more type of digital creators. We talk on their journey, failure, what challenges they faces, how much they earn also we discuss on knowledgeble topics This show is hosted by Shahbaz Shaikh aka Digital Shahbaz Shahbaz Shaikh is an Integrated Digital Marketer and Facebook Ads Expert he has started this show to share big creators journey with other creator ...
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This is a frequently delivered podcast series that looks at the technology experience of my individual guests. We examine how they use technology and from those best practices what we all can learn.
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The Naina Redhu Experience | Digital Marketing, Social Media, Online Brand Building in India
Naina Redhu
The Business of Blogging, Photography, Influencer Marketing & Professionalism, specifically from the point of view of India. I bring 16 years of experience working as a professional photographer, artist, social media influencer & business consultant to the "podcast-table". Online Brand Building, Social Media Strategy, Influencer Marketing for Brands, Digital Marketing, Social Media Marketing, The Business of Photography, Professionalism & Pricing, Pricing Your Services, Professional Photogra ...
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Discussing Stupid tackles ‘stupid’ in digital customer experience through tongue-in-cheek discussions and practical, real world examples. Hosted by Virgil Carroll, this podcast features discussions with industry pros while exploring the crazy things our consumers do and the bad practices we use. All wrapped up in some useful and sometimes sarcastic advice.
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From digital transformation to customer experience to MarTech, marketing is increasingly complex with data and technology at the centre. But it is still about human experience and brand experience. There’s an infinite number of ways that brands interact with customers today and thousands of tools to enable better CX. How do you as a CXO keep track of all that’s going on? That’s where I come in. I am Namrata Balwani, a Digital and Customer Experience Consultant, with a 20-year career & leader ...
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Celebrating 50 Episodes: Your Digital Customer Experience Questions Answered | Episode 050
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As we pop the champagne on our 50th show, a heartfelt thank you is in order for every listener & guest who's joined me on this wild ride through the evolving world of digital customer interactions. It's a transformational moment for the show as we shift from focusing on 'Digital Customer Success' to encompassing the broader 'Digital Customer Experi…
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Ep. 302: “You Have a Role” – Social Sciences for Successful Workplace Strategies with Leigh Stringer of Perkins&Will and Jomal McNeal & Stephen Smith of REWORC
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Leigh Stringer is Global Director of Advisory Services at Perkins&Will, Jomal McNeal is VP of Customer Solutions and Stephen Smith is VP of People Analytics at REWORC where they are passionate about aligning people, place and process for the ultimate workplace experience. Mike Petrusky hosts a conversation about how understanding human behavior and…
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Customer Engagement with AI and Self-Service Strategies with Kari Ardalan of Qualtrics | Episode 049
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Kari Ardalan of Qualtrics is a staple in the CS community and has been leading scaled motions for YEARS - which is sometime that not a lot of people can say. She also sits on Gainsight's Digital Advisory Board - so yeah, she's qualified to talk about this stuff. :-) In this fantastic conversation, we talk about: Building digital first with humans c…
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Ep. 301: “The Secrets to Happiness at Work” – Finding Purpose, Belonging and Fulfillment in the Workplace with Tracy Brower, PhD of Steelcase
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Tracy Brower, PhD is Vice President of Workplace Insight at Steelcase and a Senior Contributor for Forbes and Fast Company where she shares her passion for studying work life fulfillment, happiness and the future of work. Mike Petrusky asks Tracy about the upcoming release of her newly updated book, "The Secrets to Happiness at Work", where she del…
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The Impact of SaaS Economics on CS (Plus Much More!) with Christine Raby | Episode 048
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Christine Raby, Founder of DeliverDelight, brings the heat in this episode where we cover off a very wide range of topics - some CS related and some non-CS related. Christine's background is absolutely fascinating and I've been a fan of her presence both on LinkedIn and TikTok for quite some time now. This episode is full of practical examples and …
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Digital Advice from a CS OG and Innovator with Irit Eizips of CSM Practice | Episode 047
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Irit Eizips has been in and around CS for a long time. From being in on the ground floor at Gainsight to running her very successful consultancy, she has been a staple in the CS community and consistently produces fantastic content that we all benefit from! In this episode, we get into: Irit’s days at the early-stage Gainsight and the culture of st…
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Ep. 300: “A Milestone Celebration” – Innovation and Inspiration for Facility Management, CRE, and Workplace Leaders with Kay Sargent, Geoff Snavely, and Sarah Sims, CWP
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Kay Sargent of HOK, Geoff Snavely of MilliCare, and Sarah Sims, CWP of Earthjustice are all past guests of the show and inspiring leaders in our world of facility management, corporate real estate, human resources and the workplace. Mike Petrusky hosts a live roundtable discussion to reflect on where we have been and to explore the changing landsca…
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Sibling Synergy and Machine Learning in CS with Maarten and Michiel Doornenbal of Churned | Episode 046
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Maarten & Michiel Doornenbal are not only brothers, but also co-founders of Churned! They join me this week for a fantastic conversation about the platform they've built, AI, scorecards and more! Unfortunately, my audio/video didn't record - so you'll here me narrating the episode - but it's kind of fun to switch formats up here an there. In the ep…
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Ep. 299: “Be Well Lead Well” – Human-Centered Leadership and Creating a Thriving Workplace Culture with Renee Moorefield, PhD of Wisdom Works Group, Inc.
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Renee Moorefield, PhD is CEO of Wisdom Works Group, Inc. and Executive Director at Be Well Lead Well® where she is passionate about empowering leaders to higher levels of personal and collective effectiveness by building brands, workplaces, and leadership capabilities that advance human thriving. Mike Petrusky asks Renee how she helps leaders to un…
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Ep #345 Happiness Outside of Systems Interview With Michaell Magrutsche Creativity-Awareness Educator
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I got to interview Michaell Magrutsche.Michaell Magrutsche, Austrian/Californian multidisciplinary artist. His current focus is creativity-awareness educator, speaker, and author. Michaell works on raising the awareness of our limitless human-potential and comprehending wisdom. Michaell is an advocate for helping understand neurodiversity. He has h…
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Applying Common Sense to Digital Customer Experience with Rob Zambito of Success Scaled | Episode 045
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Invariably, when you speak to someone in CS about Rob Zambito, the first comment that almost always comes back is, "He's a good guy". ...and I couldn't agree more. I wouldn't say that I've known Rob for a very long - but the time we've spent both on Zoom and in-person has always been extremely high-quality, funny, impactful, personal and full of gr…
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Ep. 298: “The Community Table” – How Food Encourages People to Connect and Enhances Workplace Experiences with Stafford McKay of Fooda
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Stafford McKay is VP of Marketing at Fooda where he is passionate about helping organizations create a workplace food program that people love and look forward to every day. Mike Petrusky asks Stafford about navigating the changed waters of flexibility in the workplace and why he believes that empathetic leadership is essential when building our te…
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Video Micro-Learning at Scale with Delores Cooper of Zendesk | Episode 044
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Not only does Delores Cooper of Zendesk have a pretty amazing back story, she's also doing some pretty amazing things with a small and scrappy team at Zendesk. Short form video has become an increasingly popular medium for distribution of content and Zendesk is utilizing this as part of their digital enablement strategy. In this conversation, we ta…
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Ep. 297: “You Have That Data” – The Value of Cross-Functional Software Systems in Facility Management with Megan Riley, FMP of STERIS
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Megan Riley, FMP is Global Facilities Services Systems Supervisor at STERIS where she is passionate about empowering her colleagues with the skills and understanding to utilize technology to manage facilities through data-driven decisions. Mike Petrusky asks about Megan's role at STERIS and her journey into facilities management and they explore so…
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The Power of Hyper-Personalized Content for Customer Success with Nik Mijic of Matik | Episode 043
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Nik Mijic, co-founder of Matik comes to us this week with not only a fascinating back-story, but some great CS-related content as we discuss a wide variety of very timely and important topics. In this episode, we talk about: How Matik automates the creation of content with personalized data, primarily for CS and Sales The current state of the ‘digi…
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Ep. 296: “Mentorship Unlocked” – The Science and Art of Setting Yourself Up for Success with Author Janice Omadeke, PMP
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Janice Omadeke, PMP is a pioneering serial entrepreneur and author guided by her belief in data-driven decision-making as a cornerstone for strategy, innovation, and cultural transformation. Mike Petrusky asks Janice about her new book “Mentorship Unlocked: The Science and Art of Setting Yourself Up for Success” and how it applies to our current wo…
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Customer Education and The Digital Journey with Erica Akroyd of Pendo | Episode 042
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I always love talking with people who work within companies that serve the CS community, and this one is no different. Erica was a fantastic guest to have on the show, partly because of the myriad of roles she's played at the company but also because she has done and is doing some pretty cool things in the realm of digital and customer education. I…
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Ep. 295: “Enhance Our Wellbeing” – How a Culture of Belonging Creates Better Workplace Experiences with Bex Moorhouse of Invigorate Spaces Ltd.
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Bex Moorhouse is Founder and Director of Invigorate Spaces Ltd., a wellbeing consultancy that breathes life into the corporate world through careful curation of workplace culture, environment, and experiences. Mike Petrusky asks Bex about her passion for delivering the spaces and strategies that help workplace leaders to enhance wellbeing and deliv…
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Ep #344 Transforming Childhood Trauma into Adult Freedom Interview With Susan Gold Author and Consultant
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I got to interview Susan Gold. Author, Consultant and Coach, Susan Gold has met adversity with humility. Leaving her chaotic and challenging home the morning after High School graduation, she eventually made her way to NYC becoming known for matching celebrities to brands. Her first deal was to knock on the Factory door to convince Andy Warhol to d…
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Data Analysis and Service Recovery Philosophy with Lane Hart of Contentsquare | Episode 041
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Lane Hart of Contentsquare brings to CS a no nonesense approach to ensuring the renewal via strong data analysis combined with a very human approach of customer engagement. He has taken lessons learned from his years in management consulting at IBM forward into a rocketship trajectory in CS at Heap - now Contentsquare. Be sure to grab a pen and pap…
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Ep. 294: “Worknado” – Reimagining The Way You Work To Live with Author Shane Rodgers
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Shane Rodgers is a Brisbane, Queensland, Australia-based business leader, strategist, marketer and writer with a special interest in how humans work and the future of the workplace. Mike Petrusky asks Shane about the insights and inspiration found in his book, “Worknado: Reimagining the way you work to live” and they discuss how workplace leaders c…
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AI Driven Digital Customer Success in App Form w/ Dickey Singh of Cast.app | Episode 040
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Dickey Singh, CEO of Cast joins us this week for a bonus episode in which we discover his fascinating journey from a long line of engineering leadership roles to today, where he's leading the charge of AI in CS. We discuss at length what he and his team at Cast.app are doing to help revolutionize digital CS and what the future of all of this techno…
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Ep #343 Changing Your Stars Interview with Guy Morris Author, Speaker, Researcher
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I got to interview Guy Morris. Retired from a 36-year leadership career with Fortune 100 software, high-tech and global energy, Guy Morris has also been a published song writer for Disney Records, screenplay writer for Sojourn Entertainment, a patented inventor, a Coast Guard charter captain, a PADI diver, adventurer, and now, an author of intellig…
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Cross Collaborating on the Customer Journey with James Lawson of River Consulting Group | Episode 039
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James Lawson of River Consultancy Group joins us this week in a fun conversation that spans a wide range of topics including a growing sentiment among CS leaders that contributions to the customer journey should be cross collaborative in nature. James is the founder of River Consultancy Group and currently serves as CCO at key Computer Applications…
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Ep. 293: “Let It Breathe” – Patience, Leadership Lessons and Strategies for Effectiveness in FM with Larry Morgan, CFM, SFP, FMP of SAP
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Larry Morgan, CFM, SFP, FMP is Director of Global Facilities Management and Corporate Sustainability Initiatives at SAP where he is a passionate FM leader with decades of experience. As he returns to the show for the first time in over five years, Mike Petrusky asks Larry to share his updated perspectives on the changing landscape of facility manag…
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Tearing Down PLG & SLG Walls in Digital CX with Dee Kapila of Miro | Episode 038
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Today's discussion with Dee Kapila is a fascinating insight into the world of building innovative digital programs within a very well known and broadly used organization, Miro. As Global Head of Scaled Customer Experience, Dee leads both digital and customer education functions. Her talk last year at Pulse on having SLG & PLG work in harmony for th…
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Ep. 292: “We Need Each Other” – Embracing Change in Facility Management and the Workplace with Podcast Host Mike Petrusky
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Mike Petrusky recently presented to IFMA’s Legal Industry Council about the latest trends discussed on the podcast while highlighting the workplace innovations that leaders must understand to be successful in 2024. He shares his views on the changing world of facility management, the need for inspirational leadership, the value of community, and th…
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Driving Community & Scale at LinkedIn with Ezra Zimbler of LinkedIn | Episode 37
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Ezra Zimbler is a long time LinkedIn team member, currently based in Dublin who is driving some really great initiatives and customer facing teams. He's a diversity & equity champion within the halls of LinkedIn as well as without. This is definitely a topic of conversation in this episode, along with LinkedIn's efforts around building customer com…
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Ep. 291: “Genius Spark” – Reignite Your Life, Your Team and Your Workplace with Author Rex Miller
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Rex Miller is an author and high-performance guru with decades of coaching experience and a passion for bringing teams together to tackle significant challenges and make a real impact on the world. Mike Petrusky asks Rex about his new book, “Genius Spark: Reignite Your Life” and how it might help facility management and workplace leaders unlock the…
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Ep #342 Your Life is Your Story Interview With Marsha Vanwynsberghe Speaker, Podcaster, and Author
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I got to interview Marsha Vanwynsberghe.Marsha is the 6-time Bestselling Author of “When She Stopped Asking Why”. She shares her lessons as a parent who dealt with teen substance abuse that tore her family unit apart. Marsha has been published 7xs, most recently with her co-platform, Every Body Holds A Story, and she is on a mission to continue to …
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Hiring for Digital CS and the State of the Job Market with Sara Roberts of Bayview Talent | Episode 36
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Sara Roberts (Bayview Talent and host of Success Unscripted) may not immediately jump out to you as an obvious guest of this podcast. No, she doesn't run a digital CS function nor does she have a rich history in CS. What she does have is her finger on the pulse for growing and scaling CS teams as that is her recruiting agency's specialty. As such, …
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Diversifying and Digitizing Customer Success with Annie Dean of RecastSuccess | Episode 035
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Reminder! Enter for a Gold Pass to the CS Festival in Austin: Leave a review the podcast and send a quick screenshot to alex@digitalcustomersuccess.com Go to this LinkedIn post and Like it: https://www.linkedin.com/feed/update/urn:li:activity:7152780848642068480 Leave a comment on that same post. Easy! Today's Guest Annie Dean of RecastSuccess is a…
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Ep. 290: “Take The Lead” – A Podcast Crossover with IFMA’s Connected FM featuring Global Chair Dean Stanberry, SFP, CFM
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Dean Stanberry, SFP, CFM is the current Chair of IFMA’s Global Board of Directors where he is passionate about representing Facility Management and striving to make a difference by applying his collective skills and experience toward advancing the FM profession. On this special podcast crossover episode with the “Connected FM Podcast”, the tables a…
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Short Form Content & Human Language in Digital Customer Success with Anika Zubair of Griffin | Episode 034
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Enter the contest for a Gold Pass ($1300 value!) to the Customer Success Festival in Austin (Feb 13 & 14, 2024) by following these steps: Review the podcast on your platform of choice and send a quick screenshot to alex@digitalcustomersuccess.com Go to this LinkedIn post and Like it: https://www.linkedin.com/feed/update/urn:li:activity:715278084864…
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Ep. 289: “Building A Better Future” – Sensors, Climate Technology and Sustainability in the Workplace with Elizabeth Redmond of R-Zero
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Elizabeth Redmond is Director of Sales & GM, Sensors at R-Zero where she helps clients understand risk, occupancy, utilization, and how to adapt environments to create the best outcomes. Mike Petrusky welcomes Elizabeth back to the show after a few years and many changes to ask about her commitment to climate technology that has a meaningful impact…
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Ep #341 Humanizing Patient Care Interview With Alisa Applewhite Author & CEO
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I got to interview Alisa Applewhite. Alisa is a Chief Executive Officer. She is a native of New Jersey. She started as a Certified Nursing Assistant (CNA), then a Licensed Practical Nurse (LPN), and now a Registered Nurse (RN). She cried, prayed, and worked tirelessly attempting to make a difference in all patient's care. I have walked in your shoe…
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