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Established for 50 years, Ansafone Contact Centers offers world-class customer experience and brand care for its clients and business partners who are in need of call center services such as inbound calls, outbound calls, live 24/7 customer support, secured HIPAA -compliant text messaging, live chat, and more. Our podcast series is a media form to show and educate others in the industry or businesses interested in partnering with us on the real-case scenarios, ins and outs of the call center ...
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Hear it from One of Our Top Call Center Agents, Erick Rodriguez – Shift Lead- from Ansafone Contact Centers
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Ansafone Contact Centers is a national, award-winning BPO contact center based in Miami, FL and Santa Ana, CA. With other multiple geo locations, Ansafone can help with any call center solutions. Take a listen into the inside scoop of what's it like to work at a call center from the perspective of our Site Leader, Erick Rodriguez. For more info, se…
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Our Up and Close Podcast Inteview with Terra Saffen, Dir. of Operations-West Coast of Ansafone Contact Centers
18:59
18:59
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18:59
In this full podcast interview, we talk with Terra Saffen, Dir. of Operations-West Coast of Ansafone Contact Centers about what it's like to work for a national call center and the ins and outs of the industry. Terra shares her insights of what are seen as assets of the business and areas of improvement. With the instilled core values of Ansafone C…
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Talking about AI ( Artificial Intelligence) with Jared Mendez, CTO, of Ansafone Contact Centers
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14:49
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14:49
In this full podcast interview, we talk with Jared Mendez, CTO, of Ansafone Contact Centers about call center technology and artificial intelligence. Jared shares the influences of AI and how it will impact the call center industry. Ansafone Contact Centers is a national call center that offers omni- channel call center services and bilingual servi…
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CEO of Ansafone Contact Centers, Randy Harmat Speaks on the Call Center Industry!
19:35
19:35
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19:35
In this episode, we get an inside perspective in the podcast interview with CEO, Randy Harmat, of Ansafone Contact Centers. Ansafone Contact Centers prides itself on 50 years of world-class experience and brand care. With its leading CEO, Randy, we hear how he started the company, what he inherited as an advantage and disadvantage and the journey o…
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Real Stories Told by Agents at Ansafone Contact Centers! Get the Behind the Scenes of What It Takes to Help Life-Threatening Calls!
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25:24
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25:24
Behind every call, there is a story most people do not see. But, the call center representatives at Ansafone Contact Centers are the ones that pickup these calls sometimes life-threatening which require prescriptions to health conditions to helping others in natural disasters when people are displaced. Agents, Frances, Michael, and Paula all share …
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The 50 Yr. Establishment of Ansafone Contact Centers and How They Pioneered the Call Center Industry!
30:14
30:14
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30:14
In this full 30 min. interview with Ansafone Contact Centers, Tim Austrums, the VP of Sales/Marketing delves deep into the ins and outs of the call center industry, sharing industry knowledge, vast experience, and crisis management. In a candid and personable interview, Tim talks about why he got into the industry, what this "people's business" has…
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Hear this snippet about Ansafone Contact Center's Core Values and how it balances and shapes its way of doing business and how they service their call center solutions. Tim Austrums, VP of Sales/Marketing talks about this in his experience and expresses the culture at Ansafone, an award-winning customer service outsourced call center solution cente…
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Here is a sneak peek to the podcast interview with Tim Austrums, VP of Sales/Marketing of Ansafone Contact Centers based out of Ocala, FL and Santa Ana, CA. In this episode, Tim shares his inside perspectives of the call center industry, its' challenges and successes, ins and outs of the business, and what it takes to sustain a company like Ansafon…
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